Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Developer designing and developing solutions on the ServiceNow platform. Collaborating with business analysts and architects to deliver scalable, high-quality solutions.
Responsibilities
- Design, configure, and develop solutions on the ServiceNow platform
- Build and maintain: Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer workflows
- Customize forms, lists, and UI actions following platform best practices
- Develop and support integrations using REST and SOAP APIs
- Participate in platform upgrades, patching, and testing activities
- Troubleshoot and resolve application and platform issues
- Optimize scripts and configurations for performance and scalability
- Support deployments using update sets and application repositories
- Work closely with business analysts, architects, and stakeholders to refine requirements
- Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, demos)
- Support user acceptance testing (UAT) and production releases
- Document technical designs, configurations, and support procedures
Requirements
- 3–5 + years of hands-on ServiceNow development experience
- Proficient in JavaScript (server-side and client-side)
- Understanding of ServiceNow architecture and data model
- Experience with Flow Designer and legacy workflow
- Building and consuming REST/SOAP integrations
- Knowledge of ServiceNow security model (roles, ACLs)
- ServiceNow Certified Application Developer (CAD)
- Mainline CIS Certifications (Certified Implementation Specialists) - (any 2 of ITSM, Data Foundations, ITOM, GRC/IRM, SecOps, VR)
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.