Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Senior Consultant in a client-focused role at EY, implementing software solutions and process improvements. Collaborating with stakeholders to enhance business processes with ServiceNow capabilities.
Responsibilities
- Work on ServiceNow-based projects including designs, code reviews, best practices, solution advice
- Design and implement complex solutions to meet customer requirements
- Configure and implement custom applications/modules
- Participate in workshops with customers to assess current processes and establish future-state processes
- Provide oversight and unit testing of code developed by partner or customer employees
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences
- Align closely with peers to ensure delivery on time, on budget, on scope
- Support teams working in other domains to satisfy integration needs
Requirements
- Minimum 4-8 years of experience in software development
- Minimum of 1-3 years of ServiceNow implementation experience in complex environments
- Minimum of 4+ years of technology experience, including development, implementation, and maintenance of large-scale systems
- Proficient in all phases of the Application Development lifecycle with experience in an agile environment
- Ability to travel up to 50% or ability to work outside of local time zone
- Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- Strong understanding of ServiceNow platform architecture, applications, and modules
- Experience with integrations between ServiceNow and other tools/systems
- Excellent verbal and written communication skills, with experience interacting with clients at multiple levels
- Ability to work independently and manage multiple task assignments
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- ServiceNow certifications are preferred.
- Experience with Knowledge Base platforms, ideally ServiceNow Knowledge Management application is a plus.
- Ideally, you'll also have CTA certification or pursuing a CTA certification will be a plus.
Benefits
- Comprehensive medical, dental, and prescription drug coverage
- Mental health benefits
- Employee Assistance Program
- Group savings plans
- Generous time off including personal days and vacation days
- Additional firm-wide holidays
- Option to purchase extra vacation days
- Exclusive learning programs tailored for employees
- Internal opportunities for career development and advancement
- Involvement in meaningful volunteering through EY Ripples
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