Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- Senior Technical Consultant for ServiceNow ITAM at EY, supporting configuration of HAM and SAM capabilities. Leading customer engagements and technical aspects of project delivery with a focus on IT asset management.
Responsibilities
- Support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities
- Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes
- Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities
- Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology
- Guides and provides ad-hoc oversight/training for the customer's future system administrators
- Lead technical aspects of project delivery and solution delivery for engagements
- Develop required integration components (SSO, LDAP, etc.) with multiple systems
- Juggle multiple and complex projects/initiatives.
Requirements
- A current ServiceNow Certified System Administrator (CSA) certification
- relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
- 8+ years of configuration/development experience for complex, highly-capable technologies
- Demonstrated ability to influence and consult in ITAM
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO)
- Strong understanding with leading ITAM leading practices and related systems and tools such as CMDB, SAM and HAM
- Ideally, you’ll also have CTA certification or pursuing a CTA certification will be a plus
- Minimum 1 year of experience managing complex stakeholder environments in delivery and/or operational roles
- Experience with security operations
- Previous experience with regulatory or compliance based technical solution delivery.
Benefits
- comprehensive medical, dental, and prescription drug coverage
- mental health benefits
- robust Employee Assistance Program
- group savings plans
- generous time off, including personal days, vacation days, and additional firm-wide holidays
- option to purchase extra vacation days
- exclusive learning programs tailored for employees
- internal opportunities for career development and advancement
- meaningful volunteering through EY Ripples
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