ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.
FC
Senior Developer, ServiceNow Administrator
Posted last month
About the role
- Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Responsibilities
- Implement technical strategies that power FCC’s daily operations
- Manage and continuously improve our ServiceNow environment, focusing on ITSM, ITOM, platform administration, configuration, stability and user experience
- Use ServiceNow knowledge and broader technical foundation to solve complex challenges
- Support platform health, ensuring FCC’s ServiceNow environment remains stable, scalable and aligned to business priorities
- Develop and maintain high-quality ServiceNow features by leveraging out-of-the-box functionality
- Rigorously follow and uphold established administrator and development guidelines to ensure integrity of the environment
- Track and maintain platform health and stability
- Implement complex team strategies through precise technical execution and advanced problem-solving
- Build, execute and maintain robust automation tests to ensure reliability of new features and updates
- Analyze requirements to develop automation and unit tests that streamline internal workflows
- Support end users with necessary fixes focusing on speed and accuracy
- Administer core ServiceNow platform functions, including user and group access, roles, forms, lists, workflows, service catalogue items, update sets, reporting and dashboards
- Support platform upgrades, release readiness, testing, deployment validation and movement of configuration changes between ServiceNow instances
Requirements
- A degree in computer science or engineering
- Minimum six years of related experience in ServiceNow administration
- Solid knowledge of ServiceNow configurations and ITSM processes
- Demonstrated proficiency in automation testing and following rigorous technical standards
- Hands-on ServiceNow administration experience, including platform configuration, workflow or Flow Designer support, update sets, access management, reporting and service catalogue administration
- Practical experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge and related service management workflows
- Ability to validate, troubleshoot and communicate the depth of ServiceNow experience, including familiarity with platform releases, configuration practices and production support expectations
- Strong technical foundation with the ability to quickly learn specialized platform functionality; experience with Java, JavaScript or related enterprise development concepts is an asset where paired with ServiceNow experience
Benefits
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities to help you thrive
- Hybrid work options
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