Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
FC
Senior Developer, ServiceNow Administrator
Posted last week
About the role
- Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Responsibilities
- Implement technical strategies that power FCC’s daily operations
- Manage and continuously improve our ServiceNow environment, focusing on ITSM, ITOM, platform administration, configuration, stability and user experience
- Use ServiceNow knowledge and broader technical foundation to solve complex challenges
- Support platform health, ensuring FCC’s ServiceNow environment remains stable, scalable and aligned to business priorities
- Develop and maintain high-quality ServiceNow features by leveraging out-of-the-box functionality
- Rigorously follow and uphold established administrator and development guidelines to ensure integrity of the environment
- Track and maintain platform health and stability
- Implement complex team strategies through precise technical execution and advanced problem-solving
- Build, execute and maintain robust automation tests to ensure reliability of new features and updates
- Analyze requirements to develop automation and unit tests that streamline internal workflows
- Support end users with necessary fixes focusing on speed and accuracy
- Administer core ServiceNow platform functions, including user and group access, roles, forms, lists, workflows, service catalogue items, update sets, reporting and dashboards
- Support platform upgrades, release readiness, testing, deployment validation and movement of configuration changes between ServiceNow instances
Requirements
- A degree in computer science or engineering
- Minimum six years of related experience in ServiceNow administration
- Solid knowledge of ServiceNow configurations and ITSM processes
- Demonstrated proficiency in automation testing and following rigorous technical standards
- Hands-on ServiceNow administration experience, including platform configuration, workflow or Flow Designer support, update sets, access management, reporting and service catalogue administration
- Practical experience supporting ITSM processes such as Incident, Problem, Change, Request, Knowledge and related service management workflows
- Ability to validate, troubleshoot and communicate the depth of ServiceNow experience, including familiarity with platform releases, configuration practices and production support expectations
- Strong technical foundation with the ability to quickly learn specialized platform functionality; experience with Java, JavaScript or related enterprise development concepts is an asset where paired with ServiceNow experience
Benefits
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities to help you thrive
- Hybrid work options
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