About the role

Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.

Responsibilities

Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ).
Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
Create and execute development plans as appropriate to meet changing needs and requirements.
Understands ITIL V3 processes and is hands-on with ITIL process implementation.
Conduct requirements gathering workshops for customers.
Help integration team in planning and packaging the ServiceNow service portal integration solution.
Draft use cases and functional requirements documents.
Draft proposals and statements of work for solutions.
Reviewing and providing guidance on functional requirements documents.
Provide technical assistance in a pre-sale’s capacity.

5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture.
5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow.
Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
ServiceNow Application Development (Scoped Applications) experience.
3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience.
Understanding of object-oriented and relational database design.
Experience interacting with REST APIs.
Exposure and proficiency with HTML, CSS and JS.
Exposure and understanding of design patterns.
Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services.
Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.

We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table.
fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.