Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
About the role
- Développeur·euse ServiceNow chez Lightspeed, plateforme infonuagique de commerce pour commerçants. Configuration, intégrations, soutien ITSM/HRSD et optimisation de la plateforme.
Responsibilities
- Own the configuration, development, and day-to-day support of the ServiceNow instance
- Develop and configure applications, catalog items, record producers, workflows, business rules, client scripts, UI policies, script includes, and UI actions
- Design, develop, and troubleshoot ServiceNow integrations with third-party systems
- Monitor platform health, resolve performance issues, and optimize scripts and flows
- Support ITSM and HRSD applications, as well as workflows related to incidents, problems, changes, requests, and HR
- Administer roles, ACLs, permissions, and other access controls
- Serve as an escalation point for platform incidents, perform root cause analysis, and coordinate resolutions
- Gather requirements, prioritize the backlog, design solutions, and lead work from development through post-launch support
- Establish reusable templates and standards for workflows, notifications, approvals, documentation, and user experiences
- Evaluate and test new ServiceNow releases, resolve compatibility issues, and adopt relevant features
- Maintain technical documentation, runbooks, integration documentation, and user procedures
- Provide support or training as needed
- Work across development, staging, and production instances with the IT team and stakeholders
Requirements
- Hands-on experience developing and administering ServiceNow, ideally with the ITSM and/or HRSD modules
- Strong JavaScript skills, including GlideRecord and GlideAjax
- Experience with Flow Designer, business rules, script includes, client scripts, UI policies, UI actions, ACLs, and service catalog development
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations
- Solid understanding of ITSM processes and their translation into ServiceNow solutions
- Ability to independently troubleshoot complex issues in ServiceNow and connected systems
- Excellent problem-solving, communication, and documentation skills
- Experience working with stakeholders to translate business needs into scalable technical solutions
- Comfortable managing multiple priorities in a fast-paced, constantly changing environment
- Experience with HRSD, ITOM, Workday, or HR and identity management platforms is an asset
- Experience with ServiceNow AI/GenAI capabilities, including Now Assist, is an asset
- Experience with MCP and MCP-compatible tools or workflows is an asset
- Experience with Service Portal, custom widgets, HTML, and CSS is an asset
- Experience with Workato or other iPaaS platforms is an asset
- ServiceNow CSA or CAD certification, or ITIL 4 Foundation certification, is an asset
- Disclosure of any criminal convictions and completion of a criminal background check as part of the hiring process
Benefits
- Flexible work environment
- A culture that celebrates performance
- The opportunity to make an impact on a team large enough to support professional growth, yet agile enough for your voice to be heard
- Opportunities that will shape your career
- Flexible paid time off and remote work policies
- Stock option plan
- Retirement plan contributions
- Training opportunities
- Health and wellness allowance
- Volunteer time off
- Employee interest groups and sponsored sports teams
- Computer purchase program to acquire a personal MacBook
- Enhanced parental leave
- Continuous learning opportunities
- International mobility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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