Senior ServiceNow Engineer designing and operating ServiceNow solutions for EQ Bank, Canada’s Challenger Bank. Leading feature delivery, integrations, platform reliability, and engineer mentorship.
EC
Lead Developer, ServiceNow CSM
Posted 3 weeks ago
About the role
- Développeur principal ServiceNow CSM concevant des solutions sécurisées et évolutives pour EDC. Modernisation de la gestion des cas, des intégrations, des flux de travail et de l’automatisation IA.
Responsibilities
- Lead the design, development, testing, and implementation of ServiceNow CSM solutions
- Translate business and technical requirements into scalable, sustainable CSM solutions
- Drive solution decomposition for complex initiatives and establish reusable patterns
- Develop workflows and integrations using Flow Designer, Integration Hub, APIs, and events
- Design and maintain secure integrations with Salesforce, credit insurance platforms, edc.ca, MyEDC.ca, Azure services, and downstream tools
- Standardize CSM development patterns, reusable components, technical documentation, and production support artifacts
- Improve continuous integration, continuous delivery, release readiness, testing patterns, and quality controls using Azure DevOps and Git
- Lead complex troubleshooting, root cause analysis, and corrective actions for production incidents, defects, and issues
- Participate in code and design reviews, peer reviews, and technical governance forums
- Mentor developers and support junior developers
- Collaborate with internal teams, vendors, the ServiceNow Platform Team, and stakeholders
- Contribute to CSM modernization, technical debt reduction, and improvements to data and workflow models
- Design and implement ServiceNow data models, service relationships, and governance practices
- Design and implement ServiceNow repositories, task orchestration, and guided work experiences
- Identify opportunities to use Now Assist, intelligent automation, knowledge generation, guided resolution, and agentic orchestration
Requirements
- University degree in business administration, information technology, computer science, engineering, business technology management, or a related field
- At least 7 years of experience in software engineering, platform development, or enterprise technology delivery
- At least 5 years of hands-on experience configuring, developing, and supporting ServiceNow solutions
- Proven experience implementing ServiceNow CSM solutions in a complex enterprise environment
- Experience designing and implementing enterprise case management capabilities
- Experience working in agile delivery teams and supporting large-scale platform modernization initiatives
- Experience with ServiceNow workflows, Flow Designer, Integration Hub, APIs, events, forms, reports, case types, tasks, roles, and platform configuration
- Experience designing, configuring, or supporting ServiceNow repositories, task orchestration, guided work experiences, or complex case lifecycle management capabilities
- Excellent understanding of ServiceNow CSM case management models, workflow design, platform governance, security, data management, and scalability
- Experience translating business requirements and user stories into technical specifications and functional software
- Experience writing JavaScript and ServiceNow scripts and configuring ServiceNow
- Experience with Azure DevOps, continuous integration and continuous delivery practices, Git, release practices, and peer review processes
- Strong analytical and problem-solving skills, including the ability to resolve complex production issues and conduct root cause analyses
- Experience collaborating with management systems analysts, product managers, architects, technical leads, vendors, and stakeholders
- Proven ability to mentor or guide other developers and contribute to the development of coding standards or reusable technical patterns
- Experience working in regulated or large-scale environments
- Candidates must meet government security requirements
- Preference will be given to candidates legally authorized to work in Canada at the time of application (Canadian citizens or permanent residents); this preference is not an absolute requirement
Benefits
- Competitive compensation and benefits
- Various hybrid work options
- Three to four weeks of vacation
- Holiday shutdown period
- Shorter summer Fridays
- Meeting-free Fridays
- Training programs, workshops, and language training
- Diverse and inclusive workplace
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer activities and social responsibility programs
- Relocation assistance available to eligible candidates
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