ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
About the role
- Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
Responsibilities
- Provide expert consultation and advice to business and technology partners on technology controls, information security programs, policies, standards, and security incidents within the specialized area of responsibility
- Conduct project-level consulting on risk assessments, control design, control effectiveness, vulnerability assessments, and other relevant security matters
- Lead or contribute to risk and control design assessments across an application portfolio, documenting the business and enterprise impact of control gaps, including mitigation strategies and remediation plans
- Support the definition, development, and oversight of enterprise security management strategies and frameworks
- Help ensure that appropriate technology, governance, and processes are in place to monitor, detect, prevent, and respond to current and emerging security threats
- Collaborate proactively with stakeholders, service owners, and platform owners to integrate security requirements into enterprise architecture and address identified control gaps
- Provide consultation on regulatory compliance requirements, related reporting, and inquiries
- Participate in security incident response activities relevant to the business or enterprise and represent the function’s position to stakeholders as needed
- Adhere to internal policies, procedures, technology control standards, and applicable regulatory guidelines
Requirements
- University degree or equivalent relevant experience
- 5-7 years of relevant experience in information security, technology controls, risk management, or a related field
- Sound knowledge and practical experience working with ServiceNow modules, including Change, Incident, Problem, TDAR, and CMDB
- Experience generating reports and analysis within ServiceNow
- Sound to advanced knowledge of organizational processes, technology controls, security, and risk issues
- Experience contributing to projects of moderate to high complexity
Benefits
- Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
- Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of employer matching contributions
- Virtual Health Care – Company-paid program for employees and their dependents/partners
- Employee & Family Assistance Program (EFAP) – Support services for employees and their dependents/partners
- Parental Leave Top-Up – Enhanced parental leave benefits from Day 1
- Wellness Support – Fitness reimbursement to promote well-being
- Business Coach from Day 1 – Personalized coaching to support career growth
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