Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
About the role
- Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Responsibilities
- Feature Ownership & Delivery
- Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.
- Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
- Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.
- Technical Expertise & Best Practices
- Serve as a subject matter expert in ServiceNow development, configuration, and integration.
- Enforce coding standards, design patterns, and best practices within the team.
- Conduct code reviews and provide technical guidance to peers and junior engineers.
- Mentorship & Collaboration
- Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
- Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
- Participate in requirement gathering sessions and clarify technical risks and impacts.
- Operational Excellence
- Support release management, including application rollouts and upgrades.
- Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
- Prepare clear technical documentation for system designs, configurations, and user guides.
- Continuous Improvement
- Stay current with ServiceNow platform updates, industry trends, and emerging technologies.
- Proactively identify opportunities to improve system performance, reliability, and maintainability.
- Configuration Management
- Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
- Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
- Assist with the configuration, management, and day-to-day operations of the platform.
Requirements
- At least 4 years' experience as a ServiceNow Developer, with demonstrated progression in scope and impact.
- Bachelor’s degree in Computer Science or equivalent experience.
- Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
- Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.
- Preferred certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
- Strong analytical, problem-solving, and debugging skills.
- Excellent verbal and written communication skills.
- Proven ability to mentor and collaborate in a fast-paced, team-oriented environment.
- Commitment to high-quality, precise work and continuous learning.
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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