Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
TD
ServiceNow Business Process Champion – Enterprise Technology Asset Management
Posted 6 days ago
About the role
- Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Responsibilities
- lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes
- convert business requests into structured, detailed stories and functional specifications that developers can build
- market, communicate and utilize platform features and functions to meet business needs to reduce or eliminate customization
- lead business acceptance testing to ensure technical delivery meets business needs as defined in acceptance criteria
- Act as a "super user" to train business staff on designed solutions and drive adoption
- Define and monitor success metrics for business stakeholders to measure value realization, cost savings, productivity gains and risk mitigation.
Requirements
- 3-5 years' experience as Business Analyst, Process Consultant, or Project Manager
- 3+ years' experience with the ServiceNow Platform ( IT Asset Management, CMDB, CSDM, HAM, SAM)
- Deep understanding of Agile/Scrum and NowCreate methodologies
- Strong grasp of ITIL v4 Frameworks
- Proven ability to communicate effectively, facilitate workshops between business & technical resources
- Strong technical writing/documentation skills
- Certified System Administrator (CSA)
- Certified Practitioner Business Process Analyst (BPA), Professional Business Process Analyst
- Certified ServiceNow Platform Owner (CPO) would be a plus
- ITIL v4
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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