Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
About the role
- Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
Responsibilities
- Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
- Provide business & technical leadership and consulting on infrastructure and service management solutions
- Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
- Build strong, trusted relationships with stakeholders across TELUS Business Solutions
- Guide business case development and provide input on roadmap priorities
- Mentor and collaborate with team members, supporting their growth and success
- Deliver clear and regular status updates, highlighting risks and mitigation plans
Requirements
- Proven experience leading complex transformation projects with a track record of high-quality delivery
- Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends).
- Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks
- Excellent planning, analysis, and problem-solving skills
- Financial acumen: ability to build business cases that balance benefits, costs, and ROI
- Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum
- Strong collaboration skills
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
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