Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Responsibilities
- Design, develop, test and deploy high-quality ServiceNow solutions, including custom functionality, workflows, automation, integrations and platform enhancements
- Write clean, maintainable code and configure ServiceNow using strong development practices, including client and server-side scripting, reusable components and appropriate use of out-of-the-box functionality
- Analyze business and technical requirements, participate in application design sessions and translate complex needs into scalable ServiceNow solutions
- Develop and support integrations using APIs and web services, ensuring system integrations are efficient, reliable and complete
- Build and execute automation, integration and unit tests to improve release quality and streamline internal workflows across the organization
- Actively contribute to code reviews, troubleshooting, user testing, implementation support and continuous improvement of FCC’s development standards
Requirements
- A bachelor’s degree in computer science or engineering
- Minimum six years of related software development experience, including hands-on ServiceNow development experience, or an equivalent combination of education and experience
- Strong Java script experience, troubleshooting and testing practices
- Solid knowledge of ServiceNow development and configuration, including ITSM processes, workflows, forms, business rules, client scripts, script includes, Flow Designer and Update sets
- Experience producing working code on complex development tasks, including custom functionality, integrations and system enhancements
- Demonstrated proficiency with automated testing, code reviews, troubleshooting, technical documentation and rigorous development standards
Benefits
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities to help you thrive
- Hybrid work options
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