ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
About the role
- ServiceNow Developer focusing on agile practices, testing, and system development in ServiceNow platform. Collaborating with teams to ensure product quality and functionality.
Responsibilities
- Actively participate in agile daily scrums, updating stories daily in JIRA/SNOW, documenting development progress and collaborating across platform teams
- Conduct QA on Developer code.
- Ensure that all development adheres to SLF ServiceNow development standards
- Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
- Build automated testing in ServiceNow ATF.
- Maintain existing ATF framework and ensure that ATF scripts are kept current
- Validate/Test API integrations
- Collect and report quality metrics from test execution
- Work with developers to design specific testing strategies for features being developed and automate them
- Create comprehensive test plans; execute and automate them
- Analyzes software and systems before customer use to ensure the product is defect-free.
- Validate functionality build by Developers and/or 3rd party vendors
- Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks
- Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously
- Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
- Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
- Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
- Create and maintain system design and operations documentation
Requirements
- 4 years experience in ServiceNow Development
- Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool
- Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps and forms.
- Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
- Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
- Advanced experience with development in ServiceNow platform
- ITIL Certification
- Integration Hub CSA and CAD certifications
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential.
- Flexible working hours.
- Hybrid work arrangements.
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