Operations Training Specialist driving impactful training programs for Field Operations teams at Enbridge. Seeking expertise in instructional design and adult education for compliance and continuous improvement.
About the role
- Instructional Designer III at Perseus Group designing training programs on Dark Matter Technologies products and solutions. Utilizing various modalities and instructional design principles with a focus on effective training delivery.
Responsibilities
- Responsible for instructional design, development, maintenance and technical production of task/job based client training on Dark Matter Technologies products/solutions.
- Uses state of the art tools, technologies, and methodologies to create standard and custom training programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning), self-paced course materials, multi-media e-learning courses, and training kits that support the client's end user programs.
- Conducts and analyzes training needs assessments following conventional instructional design methodologies.
- Interviews business owners, business analysts, system developers, and other functional and technical personnel as part of the needs assessment.
- Develops a solid understanding of Dark Matter products to complete task analysis and determine training requirements.
- Determines and documents the appropriate instructional strategy and project scope based on a completed needs assessment.
- Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications, and technical specifications as they pertain to course development.
- Designs effective instructional materials, interactions, simulations and assessments to support the required instructional strategy.
- Interacts with product managers, subject-matter experts, application development teams, business analysts, management, and others as needed to determine the scope of a project and to ensure accuracy and timely delivery of training programs.
- Uses state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials/web-based training content.
- Follows best practices in technical development to ensure a consistent development process.
- Follows best practices in project management to develop and track project schedules using a consistent project management methodology.
- Creates technical specifications for projects using approved templates and processes.
- Writes, executes, and analyzes usability studies and test plans related to course materials, e-learning strategies, and learning management systems/client training portals.
- Designs and develops criterion-based training assessments.
- Assesses feedback from learners to evaluate and improve effectiveness of training.
- Responsible for management, coordination, and troubleshooting of all aspects of client learning management systems/client training portals, and training related websites (i.e.; intranet, extranet), including communication with internal and external users.
- Markets training courses and services to clients.
- Performs other related duties as assigned.
Requirements
- Bachelor's degree or the equivalent combination of education, training, and work experience.
- Degrees may include Instructional Design, Instructional Technologies, Education, Human Performance Technology, Journalism, Technical Writing, Web Design and Development, or other related degree.
- Certification programs may include CPLP or other Instructional Systems Design programs.
- Thorough knowledge of instructional design principles and methodology
- Understanding of adult education concepts
- Basic understanding of banking and financial services industries
- Knowledge of information design and mapping concepts
- Research and analysis skills; analytical, problem-solving skills
- Technical aptitude
- Experience in eLearning development
- Skill in preparation of course material for all training modalities (written manuals, online content, etc.)
- Skill in designing and developing simulation-based/web-based training, including storyboarding, scripting, editing
- Skill in developing training assessments that effectively measure learner comprehension
- Skill in production and quality control using approved templates, processes and corporate standards
- Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills
- Written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar
- Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience
- Proficient with authoring, design, and development tools and technology, as well as programming languages and applications related to training development
- Ability to objectively evaluate course content /feedback, and to make improvements based on results
- Ability to establish and maintain effective, professional working relationships with employees and clients, including negotiation skills
- Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
- Flexibility, versatility, dependability.
Benefits
- Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
- The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
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