Campaign Manager managing the successful execution of digital media campaigns for Glassroom. Collaborating with teams to optimize performance and maintain brand integrity.
About the role
- Software Support Specialist providing first-level investigation and resolution for Constellation Suite. Collaborating with development on reporting software related issues for customer support.
Responsibilities
- Provide software support directly to our customers.
- Provides first-level investigation to the customer and resolution for the Constellation Suite of Products.
- Work closely with development documenting and communicating software related issues.
- Accurate and timely tracking of all reported issues.
- Meets all defined service levels for unresolved problems and reassigns the ticket to the appropriate internal/external team.
- Applies technical aptitude in resolving client issues.
- Advises the Customer Care Manager for sensitive Client situations.
- Attends and participates in Team meetings.
- Attends CHS product training, as required.
- Makes recommendations to address problems, improve service, and provide improved support.
- Develops frequently asked questions (FAQ) documentation.
Requirements
- College/ University degree in Business Administration, Computer Science, or related discipline.
- Customer Support Experience
- General Accounting/Costing knowledge
- Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields.
- Proficient in MS Windows applications.
- Comfortable utilizing remote access utilities such as Remote Desktop, VPN.
- Superior analytical skills to resolve customer issues.
- Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment.
- Excellent interpersonal skills, both verbal and written.
- Provide courteous, friendly, and professional communication with external and internal stakeholders.
- Ability to adapt to a fast-paced environment.
- Excellent time management and set priorities managing conflicting demands.
- Positive team attitude and ability to collaborate with team members and co-workers.
- Works well under pressure.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Software Licensing Coordinator responsible for generating and delivering OPAL - RT licenses globally. Requires strong organizational skills and customer service orientation in a hybrid environment.
IKM Specialist enhancing MEDA’s organizational impact measurement and knowledge generation strategy. Collaborates across teams to manage data integration, reporting, and research outputs.
Taper applying finishes to drywall projects at Maxan for industrial, commercial, and institutional sectors. Requires extensive experience and knowledge of drywall finishing techniques.
Personal Support Worker assisting patients with daily living activities in their homes. Providing companionship, care, and support for a better quality of life.
Personal Support Worker assisting patients with daily living activities in their homes and community. Providing companionship and basic housekeeping to improve patients' quality of life.
Ice Cream Scooper serving customers at Kawartha Dairy's busy retail store in Huntsville, Ontario. Providing customer service, preparing ice cream treats, and maintaining store cleanliness.
Ultrasound Technologist performing examinations and procedures while maintaining quality care across multiple hospital locations. Collaborating with clinical teams at Scarborough Health Network to enhance operational efficiency.
CT Technologist delivering patient care and diagnostic imaging across three Scarborough Health Network hospitals. Responsible for CT training and equipment maintenance with a focus on service excellence.
Senior Remote Area Transmitter Technologist supporting CBC/Radio - Canada's transmission division with installation, troubleshooting, and maintenance of communication systems and equipment.