Senior collections officer managing third - party financial portfolios for Canadian credit bureau CBCC. Negotiating payments, resolving delinquent accounts, and maintaining compliance in a remote frontline team.
About the role
- Group Service Representative building and maintaining relationships with clients while managing group insurance plans. Analyzing client needs and ensuring satisfaction with services offered.
Responsibilities
- Handle groups greater than 50 employees
- Support assigned clients in terms of managing and administrating group insurance plans
- Establish and maintain client relationships by identifying current or potential needs and promoting client retention
- Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction
- Analyze and respond to clients' needs, process requests and ensure required follow ups
- Collect, organize and analyze information when adding or modifying plans
- Present to clients and attend client meetings
Requirements
- Bachelor's degree in a related field
- A minimum of three years of relevant experience in group insurance
- Intermediate experience handling large groups with 50+ members
- Intermediate experience with hospitals or public sector
- GBA/CEBS designation
- Knowledge of Group Insurance Benefits
- Knowledge of distribution network
- Must have a valid G driver's license and access to a vehicle
- Available for travel in the GTA area and surrounding area
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
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Not specified
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