Delivery Manager leading digital and data initiatives for Sleep Country Canada, a sleep wellness retailer. Coordinating teams, vendors, risks, dependencies, and end - to - end delivery.
About the role
- Desjardins Manager leading Claims SIU and fraud management strategy, investigations, governance, and risk mitigation. Developing teams and partnerships to protect customers and the organization from evolving fraud threats.
Responsibilities
- Lead and optimize end-to-end Special Investigations Unit (SIU) and fraud management strategies
- Oversee fraud risk management performance using data, analytics, reporting, and key performance indicators
- Establish, maintain, and enhance fraud policies, procedures, controls, and governance frameworks
- Ensure compliance with legal, regulatory, privacy, and evidence-handling requirements
- Monitor emerging fraud trends, organized fraud activity, and industry developments at provincial and national levels
- Translate fraud insights into actionable strategies and recommendations
- Build and maintain relationships with internal stakeholders, industry associations, law enforcement agencies, regulators, and external partners
- Provide fraud-related guidance, strategic recommendations, and thought leadership to business and leadership teams
- Lead fraud prevention, detection, and awareness initiatives
- Develop and lead a high-performing team through coaching, performance management, workforce planning, and capability development
- Represent the organization in industry forums and external fraud partnerships
- Report to the Director
Requirements
- Bachelor's degree in a related field
- A minimum of nine years of relevant experience, including six years in management
- Other combinations of qualifications and relevant experience may be considered
- Experience interpreting complex information, identifying trends, and translating insights into actionable recommendations and business strategies
- Experience in fraud management, special investigations, fraud risk management, or developing strategies and leading change
- Experience building and managing relationships with internal and external stakeholders, including law enforcement agencies, regulators, industry associations, and other external partners
- Experience leading teams, including coaching, performance management, workforce planning, and capability development
- Experience leading initiatives and driving results in complex, evolving, and ambiguous environments
- Strong oral and written communication skills in both French and English
- Intermediate knowledge of fraud investigation, detection, prevention, and risk mitigation methodologies
- Intermediate knowledge of end-to-end SIU operations, operational performance management, and continuous improvement practices
- Advanced intermediate knowledge of data, analytics, reporting, and performance metrics for operational and strategic decision-making
- Advanced intermediate knowledge of fraud risk frameworks, governance, controls, and compliance requirements, including privacy, reporting, and evidence-handling standards
- Advanced intermediate knowledge of strategic planning and aligning operational activities with broader organizational goals and priorities
- Availability for travel between offices and to industry events
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Recruitment-process accommodations available at any stage
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