About the role

UX Product Designer focusing on user experience for Sangoma’s desk phones and telephony devices. Aiding the design of intuitive user interfaces and workflow-driven experiences in communication technology.

Responsibilities

Design how communication actually happens.
Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution.
Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations.
Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more.
Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load.
Translate complex communication workflows into simple, intuitive user experiences.
Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors.
Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production.
Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes.
Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios.
Contribute to usability testing and iterate based on real user behavior.
Help drive consistency and usability across Sangoma’s broader device ecosystem.

1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design.
You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior.
Demonstrated experience designing, task-focused, workflow-driven interfaces.
Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary
Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
Proficiency with design tools such as Figma, Sketch, or similar.
Experience working in cross-functional Agile product teams.
Preferred:
Experience with telephony, VoIP, or enterprise communications products.
Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems.
Understanding of localization and internationalization considerations.
Prior exposure to usability testing or field studies in enterprise or operational environments.

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Work From Home - Flexible hours
Entrepreneurial work environment partnered with high growth career opportunities.
We value transparency and fairness in our compensation practices.