Product Designer working on user - friendly enhancements for MaRS’ platform. Collaborating across teams to improve interaction design and user satisfaction for Canadian startups.
About the role
- UX Product Designer focusing on user experience for Sangoma’s desk phones and telephony devices. Aiding the design of intuitive user interfaces and workflow-driven experiences in communication technology.
Responsibilities
- Design how communication actually happens.
- Own the end-to-end UX of Sangoma’s desk phone and device experiences, from interaction models to execution.
- Design for embedded, hardware-constrained environments with physical inputs, limited screens, and real-time expectations.
- Define task-driven workflows for core telephony functions: calling, transfers, conferencing, voicemail, call handling, and more.
- Create clear, scalable interaction patterns that prioritize speed, predictability, and low cognitive load.
- Translate complex communication workflows into simple, intuitive user experiences.
- Develop UX artifacts including flows, wireframes, interaction specs, and system behaviors.
- Partner closely with firmware engineers to ensure designs are implemented accurately and perform reliably in production.
- Work with Product to align UX decisions with real-world usage, customer needs, and business outcomes.
- Anticipate edge cases, failure states, and recovery paths in real-time communication scenarios.
- Contribute to usability testing and iterate based on real user behavior.
- Help drive consistency and usability across Sangoma’s broader device ecosystem.
Requirements
- 1 to 3 years of experience (3 years preferred) in UX and user interface design, product design, or interaction design.
- You are naturally curious, eager to learn, and motivated to understand how design decisions translate into real behavior.
- Demonstrated experience designing, task-focused, workflow-driven interfaces.
- Strong understanding of human–computer interaction (HCI) principles, including cognitive load, affordances, and error prevention.
- Comfortable prioritizing clarity, reliability, and speed of use over visual expressiveness when necessary
- Ability to communicate UX rationale clearly to engineers and non-design stakeholders.
- Proficiency with design tools such as Figma, Sketch, or similar.
- Experience working in cross-functional Agile product teams.
- Preferred:
- Experience with telephony, VoIP, or enterprise communications products.
- Experience designing for constrained or non-traditional platforms, such as embedded devices, hardware products, enterprise tools, or operational systems.
- Understanding of localization and internationalization considerations.
- Prior exposure to usability testing or field studies in enterprise or operational environments.
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Work From Home - Flexible hours
- Entrepreneurial work environment partnered with high growth career opportunities.
- We value transparency and fairness in our compensation practices.
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