Product Manager securing and governing Salesforce’s internal platform. Shaping product strategy, roadmaps, and feature delivery for enterprise technology teams.
About the role
- Salesforce Administrator configuring and supporting Doctors of BC’s Salesforce platform. Managing automation, security, data quality, integrations, testing, and user adoption.
Responsibilities
- Configure and maintain Salesforce functionality, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic forms, apps, actions, validation rules, reports, and dashboards
- Administer users, roles, profiles, permission sets, public groups, sharing rules, and other access controls
- Perform routine platform maintenance, release-readiness activities, health checks, data-quality monitoring, and configuration reviews
- Troubleshoot configuration, automation, data, access, and user issues, escalating complex technical issues appropriately
- Support development, testing, and deployment of Salesforce enhancements across sandbox, test, and production environments
- Participate in Salesforce integrations with other enterprise applications and digital intake platforms
- Support data migration, cleansing, validation, reconciliation, and ongoing data-quality activities
- Develop and execute functional, regression, and integration testing
- Create and maintain configuration documentation, process flows, release documentation, technical notes, and user guides
- Provide Salesforce user support, training, and guidance
- Monitor platform usage and identify opportunities to increase adoption and improve the user experience
- Support incident resolution and production troubleshooting
- Participate in Agile delivery activities and collaborate with project, business, and technical teams
- Work with business stakeholders to understand processes, requirements, pain points, and desired outcomes
- Translate requirements into Salesforce configuration and functional specifications
- Recommend appropriate use of existing Salesforce capabilities and established platform patterns
- Identify opportunities to simplify processes and improve automation
- Participate throughout the solution lifecycle, including requirements, configuration, testing, deployment, documentation, and post-implementation support
- Collaborate on complex requirements and solutions requiring broader technical or architectural consideration
- Work with Business Applications and technology teams on integrations or cross-platform dependencies
Requirements
- 3–5+ years of hands-on Salesforce administration experience, preferably within an enterprise environment
- Salesforce Certified Administrator certification required or strongly preferred
- Platform App Builder, Advanced Administrator, or Service Cloud Consultant certifications are assets
- Strong hands-on experience with Salesforce Service Cloud; experience with Sales Cloud and Experience Cloud is an asset
- Strong knowledge of Salesforce configuration, including Flow, objects, fields, page layouts, record types, validation rules, permissions, reports, and dashboards
- Good understanding of Salesforce security and access concepts, including profiles, permission sets, roles, sharing rules, and organization-wide defaults
- Experience troubleshooting Salesforce configuration, automation, data, security, and user issues
- Experience supporting Salesforce releases, sandbox environments, testing, and deployments
- Experience with data migration, data quality, cleansing, validation, and reconciliation
- Familiarity with Salesforce integrations, APIs, middleware, ERP, document management, or other enterprise applications is an asset
- General understanding of Apex and Lightning development concepts sufficient to troubleshoot issues and collaborate effectively with developers and technical specialists
- Strong analytical, business-analysis, documentation, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to independently manage assigned work while collaborating effectively with senior technical resources
- Experience working in Agile or similar delivery environments
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