Salesforce Administrator managing RideCo’s Salesforce ecosystem for on - demand transit software. Configuring automations, integrations, Experience Cloud sites, deployments, and user enablement.
About the role
- Salesforce Administrator enhancing Service Cloud, Halo, Marketing Cloud Next, Data 360, and Agentforce for Canadian credit card issuer Collabria Financial. Supporting integrations, incidents, deployments, and platform improvements.
Responsibilities
- Administer, support, configure and enhance Collabria's Salesforce and Halo platforms
- Perform day-to-day administration of Salesforce Service Cloud and Halo
- Manage user access, platform configuration, workflows, reporting, case and incident management processes, and system enhancements
- Contribute to the transition to Marketing Cloud Next
- Configure, develop, test and deploy Salesforce enhancements
- Support case management, routing, escalation, notification, knowledge management and reporting processes within Service Cloud
- Support integration of data, audiences, communication preferences, customer journeys and automation capabilities
- Collaborate with the Data team on Data 360 configuration and use, including profile unification, data quality, segmentation, data models and activation within Salesforce
- Assess, configure and deploy Agentforce use cases while ensuring data security, access controls, human oversight and response quality
- Investigate and resolve incidents, automation errors, integration failures and data issues affecting Salesforce, Halo and related platforms
- Plan and execute platform changes according to change management, version control, testing, approval, deployment and post-production validation practices
- Collaborate with suppliers and internal teams on complex incidents, dependencies, upgrades, roadmaps and knowledge transfer
Requirements
- Bachelor’s degree in computer science, software engineering, information technology or a related field
- A minimum of six years of relevant experience in enterprise platform administration, configuration, development or support
- Other combinations of qualifications and relevant experience may be considered
- Experience supporting production applications and resolving incidents
- Experience developing Salesforce solutions using Flow, Apex, SOQL, Lightning Web Components, APIs and deployment tools
- Experience with an ITSM platform such as Halo, ServiceNow, Jira Service Management, BMC Helix or Freshservice
- Knowledge of French is required for positions in Quebec
- Advanced proficiency of English
- Advanced knowledge administering Salesforce Service Cloud, including access, objects, rules, queues, flows, reports and dashboards
- Knowledge of ITIL processes, including incident, service request, problem, change and knowledge management
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- RSP Contribution option
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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