Salesforce Administrator managing RideCo’s Salesforce ecosystem for on - demand transit software. Configuring automations, integrations, Experience Cloud sites, deployments, and user enablement.
About the role
- Salesforce Administrator enhancing CRCNA’s nonprofit Salesforce environment. Configuring automation, integrations, security, data quality, and user adoption across North America.
Responsibilities
- Design, configure, and maintain core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards
- Gather and translate user requirements into sustainable solutions with a quality user experience
- Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities
- Manage and audit Salesforce security architectures, including user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD)
- Develop and execute test plans and maintain robust change management practices
- Lead large-group training sessions, webinars, and interactive workshops for staff across North America
- Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices
- Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, and Apsona
- Manage sandbox environments for feature development and testing
- Create and maintain documentation of Salesforce configurations, processes, and integrations
- Monitor Salesforce releases and recommend platform enhancements based on new features and best practices
- Perform other duties as assigned by the supervisor
Requirements
- Able to support the mission, vision, and values of the CRCNA
- Experience with Salesforce Flows, including complex automation and orchestration
- Able to translate requirements into technical solutions and present in user-friendly language
- Excellent interpersonal communication and listening skills
- Proven analytical and problem-solving abilities
- Keen attention to detail with willingness to learn and improve
- Passion for working within a team-oriented, collaborative environment
- Ability to effectively manage multiple priorities
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required
- Salesforce Administrator certification is required
- Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience
- Demonstrated experience working with nonprofit organizations
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
- On-call availability and occasional overtime may be required
- Eligible for hire in Canada or one of the following U.S. states: Arizona, California, Florida, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Pennsylvania, South Dakota, Tennessee, Texas, Washington, or Wisconsin
Benefits
- Work-Life Balance
- Full-Time Flexible Work Arrangements
- Generous Vacation and Holiday Time
- Competitive benefits and retirement plan
- Professional Development Opportunities
- Contributing to an organization that is making an impact in the world
- Three weeks' vacation
- Retirement fund contribution
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