About the role

Senior Salesforce Administrator managing CRM systems for Benevity, a social-action technology company. Configuring Salesforce, supporting users, and delivering scalable revenue operations solutions.

Responsibilities

Manage Salesforce users and license management, including user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Configure Salesforce features including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Collaborate with Subject Matter Experts, Business Analysts, and Project Leads to validate, design, and implement scalable best-practice solutions
Design and develop robust Salesforce solutions
Provide user support through tickets, training, and documentation
Test system enhancements and perform quality assurance tasks
Stay updated on new Salesforce features and releases
Collaborate with Revenue Operations, Sales, Marketing, Finance, and Client Success stakeholders and end users
Conduct requirements grooming and root cause analysis for issues and bugs
Develop understanding of Benevity’s business processes and Salesforce-related application ecosystem
Manage integrated applications
Manage admin requests and data inserts for Sales, Marketing, and Customer Success
Participate in stand-ups, sprint reviews, and backlog grooming
Use Confluence, Jira, and Asana to manage work and communication

Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience
Salesforce certification (Administrator, Platform App Builder)
Bachelor’s degree in computer science or equivalent
Extensive knowledge of Salesforce Classic and Lightning Experience
Strong knowledge of Salesforce functionality and limitations
Experience managing multiple projects, from gathering requirements to rolling out solutions
Proven experience building effective CRM-based solutions
Familiarity with Agile, Scrum, and Waterfall environments
Excellent interpersonal and communication skills for cross-functional collaboration
Motivated self-starter who is independent and a team player focused on excellence

Flexible hybrid approach to where we work
No set requirement for in-office time for those located near an office
Innovative work
Growth opportunities
Caring co-workers
Employee resource groups
Equal opportunities and accessible hiring process
Accommodations throughout the hiring or assessment process for candidates with disabilities
Opportunity to work on technology that supports social action and purpose-driven work