Project Manager leading Salesforce IT implementations for fusionSpan’s nonprofit association clients. Managing cross - functional teams, budgets, schedules, risks, and client delivery from initiation to launch.
About the role
- Salesforce Administrator managing RideCo’s Salesforce ecosystem for on-demand transit software. Configuring automations, integrations, Experience Cloud sites, deployments, and user enablement.
Responsibilities
- Manage and configure multiple internal and customer-facing Salesforce orgs
- Design and implement Salesforce flows
- Develop and maintain multiple Experience Cloud sites
- Support and advise team members on Salesforce configuration and development across projects and feature enhancements
- Establish and implement change control and best practices for system maintenance, configuration, development, testing, and data integrity
- Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups
- Prioritize, design, and facilitate implementation and adoption of new processes
- Participate in final acceptance testing, verify functionality with stakeholders, and deploy new functionality to production
- Provide training to internal users and clients
- Write and manage technical documentation, including internal and external-facing knowledge base articles
Requirements
- Undergraduate or College degree in a technical field
- 2+ years of experience with Salesforce configuration, support, and/or administration
- Salesforce Administration Certifications
- Experience deploying and managing 3rd-party integrations
- Experience creating and maintaining complex Salesforce flows
- Strong knowledge of Salesforce formulas
- Ability to collaborate effectively with cross-functional teams and stakeholders
- Strong problem-solving skills with a keen eye for detail
- Excellent written and verbal communication skills
- Must be available to travel to client sites within Canada and the US if required
- Position requires minimum 3 day in-office attendance
- Must answer whether work visa sponsorship will be required
- Must have a valid Canadian Passport or B1B2 US Visa
Benefits
- Flex-time work schedules
- Vacation time
- Bi-weekly catered lunches
- Social events
- Casual dress code
- Medical benefits
- Dental benefits
- Prescription coverage
- Life/health spending accounts
- Complimentary rides to and from work within the Waterloo region
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