About the role

Senior Salesforce Administrator managing scalable CRM solutions for Benevity, a social-impact technology company. Supporting revenue operations through Salesforce configuration, user support, integrations, and process improvement.

Responsibilities

Manage Salesforce users and license management, including user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Configure Salesforce, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Validate, design, and implement scalable Salesforce solutions with subject matter experts, business analysts, and project leads
Design and develop robust Salesforce solutions using platform capabilities
Provide user support through tickets, training, and documentation
Test system enhancements and perform quality assurance tasks
Stay updated on new Salesforce features and releases
Communicate with stakeholders and end users across Revenue Operations, Sales, Marketing, Finance, and Client Success
Conduct requirements grooming and root cause analysis for issues and bugs
Develop understanding of Benevity’s business processes and Salesforce-related application ecosystem
Manage integrated applications
Manage admin requests and data inserts for Sales, Marketing, and Customer Success
Participate in stand-ups, sprint reviews, and backlog grooming
Use Confluence, Jira, and Asana to manage work and communication

Strong Salesforce product knowledge
At least five years of hands-on Salesforce Administration experience
Salesforce certification (Administrator, Platform App Builder)
Bachelor’s degree in computer science or equivalent
Extensive knowledge of Salesforce Classic and Lightning Experience
Strong knowledge of Salesforce functionality and limitations
Experience managing multiple projects from requirements gathering through solution rollout
Excellent interpersonal and communication skills for cross-functional collaboration
Proven experience building effective CRM-based solutions
Motivated self-starter who is independent and a team player focused on excellence
Familiarity with Agile, Scrum, and Waterfall environments

Flexible hybrid work approach with no set requirement for in-office time
Growth opportunities
Innovative work
Caring co-workers
Employee resource groups
DEIB-focused culture and equal opportunities
Accommodations throughout the hiring or assessment process for candidates with disabilities