Team Lead overseeing commercial vehicle inventory, sales, compliance, and customer operations for OPENLANE’s digital wholesale marketplace. Managing service levels, team quality, reporting, and repossession redemptions.
DL
Senior Operations, Pharma Specialist
Posted 3 weeks ago
About the role
- Senior Pharma Operations Specialist coordinating compliant healthcare shipments for DSV, a global transport and logistics leader. Managing carriers, customs, documentation, tracking, and customer communication.
Responsibilities
- Process all Pharma/Healthcare shipments from start to finish
- Manage and coordinate shipments daily
- Coordinate air and ocean shipments with overseas offices and agents
- Establish schedules with carriers and tender/dispatch shipments
- Create and prepare shipping documents
- Arrange customs clearance and release for import shipments with customs brokers and agencies
- Adhere to domestic and international shipping regulations and DSV Pharma QMS Policy
- Track and trace shipments
- Prepare and publish reports
- Identify problems and implement appropriate solutions
- Communicate with customers regarding shipment updates, issues, and resolutions
- Confirm carrier rates and service levels
- Reconcile payables and approve vendor invoices
- Prepare quotes for clients and network offices/agents
- Evaluate shipments, consolidate loads, and select cost-effective pickup and delivery methods
- Perform lane analysis to select appropriate transport modes
- Investigate non-conformities and develop corrective actions with Quality teams
- Ensure DSV KPIs are met throughout shipment movement
- Support ISO 9001 and ISO 45001 commitments and quality, health, safety, and environmental objectives
Requirements
- A minimum of five years international transportation industry experience or education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc., an asset
- Authorized Cargo Representative (ACR) designated status, an asset
- Good command, both verbal and written, English skills
- Ability to create collaborative engagements and active listening
- Service oriented and able to resolve customer grievances
- Strong interpersonal, problem-solving, and analytical skills
- Ability to multi-task, plan, prioritize, and manage time effectively
- Excellent organizational and time management skills
- Microsoft Office suite
- CargoWise experience, an asset
- Ability to communicate effectively in a diverse multicultural environment
- Prolonged periods sitting and standing at a desk and working on a computer
- Ability to work beyond regular hours when required by business needs
Benefits
- Eligible benefits
- Inclusive workplace and diversity commitment
- Recruitment accommodations for candidates with disabilities
- Regular working hours
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Degree requirement
No Education Requirement
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