Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- Business Process Consultant optimizing ServiceNow for global clients through workshops and solutions. Leading design, requirement gathering, and best practices for operational success.
Responsibilities
- Expert Workshop Facilitator: Skilled in leading structured, dynamic, and interactive workshops, guiding clients through complex processes and configurations.
- Advanced ServiceNow Expertise: Deep knowledge of the ServiceNow platform, in IT Service Management (ITSM,) & IT Asset Management (ITAM.)
- Best Practice Implementation: Focused on delivering solutions that adhere to industry best practices, ensuring scalability, maintainability, and alignment with customer goals.
- Strong Consulting Skills: Combines strategic thinking with practical execution, effectively bridging the gap between technical solutions and business requirements.
- Customer-Centric Configuration Leadership: Expert in facilitating customer collaboration to drive configuration decisions.
- Perform Gap Analysis: Conduct thorough gap analysis on existing business processes, systems, and data, offering forward-looking solutions.
- Develop Process Documentation: Develop and maintain process documentation that adheres to DXC best practices.
Requirements
- 3+ years of ServiceNow process consulting: Proven experience leading workshops and driving ServiceNow configuration decisions.
- Expert in ServiceNow solution design: Strong background in designing solutions across key modules such as ITSM, ITAM, ITOM, HRSD, and CSM, ensuring alignment with best practices.
- 3+ years in gap analysis and requirements gathering: Ability to identify process gaps and translate them into actionable ServiceNow configurations.
- Strong communication and presentation skills: Expertise in clearly conveying technical concepts to various audiences, driving effective decision-making.
- ServiceNow Certified System Administrator: Advanced knowledge of platform administration, configuration, and workflows.
- Experience in organizational change management: Ability to develop strategies that ensure successful ServiceNow adoption.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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