Principal Technical Program Manager leading complex SaaS technology programs at PAR, a restaurant technology provider. Aligning engineering, product, architecture, and business teams to deliver scalable solutions.
About the role
- Program Manager leading cloud migration of a legacy member-management system for Ontario’s early-childhood regulator. Managing IT delivery, stakeholders, risks, timelines, and strategic product direction.
Responsibilities
- Lead and manage the designated business portfolio
- Work closely with internal teams, vendors, and contractors
- Align IT projects with strategic business priorities
- Lead cross-functional teams to deliver projects on time
- Develop detailed project plans, allocate resources, and manage project risks
- Coordinate project team members and maintain regular communication with stakeholders and leadership
- Report on project progress, KPIs, and financials
- Identify risks, dependencies, and issues and develop mitigation strategies
- Monitor program progress
- Define the future vision, requirements, and priorities for a technology initiative
- Manage the migration of a legacy member management system to an upgraded cloud-based platform
Requirements
- Four-year bachelor's degree in information technology, Computer Science or a related field, or equivalent experience
- Certification in Project Management (PMP) or Agile methodologies (Certified ScrumMaster, Certified Scrum Product Owner, Agile Certified Practitioner)
- 5–7 years of experience managing IT programs, specifically in case management systems, membership management systems, operational IT projects, or business process automation
- Strong understanding of enterprise software and relevant technologies, including CRM, ERP, document management, and workflow automation
- Proven experience with Agile, Waterfall, or Hybrid project management methodologies and complex multi-faceted projects
- Strong background in IT infrastructure and cloud technologies, including integrating enterprise applications such as CaseIQ and iMIS
- Expertise in project management tools such as Monday.com
- Strong communication, leadership, and problem-solving skills
- Ability to manage cross-functional teams and multiple projects with competing priorities
- Experience with ticketing software such as ServiceNow or Zendesk
- Familiarity with regulatory compliance and data privacy standards such as PIPEDA, HIPAA, and GDPR
- Strong background in IT operations management focused on process efficiency and scalable solutions
Benefits
- Remote work environment
- Competitive compensation package
- Accommodation available upon request
- Workplace inclusion and belonging commitment
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