About the role

Business Intelligence Analyst helping EF Educational Tours make data-driven decisions. Collaborating with teams to analyze market trends and develop actionable insights.

Responsibilities

Develop and maintain accurate sales forecasts, contributing to business planning and strategic decision-making.
Collaborate with Sales, Marketing, and Service teams to analyze market trends and customer data, identifying key segments and opportunities for targeted strategies and campaigns.
Design, build, and maintain dashboards that track key performance indicators (KPIs), ensuring data is accessible, reliable, and easy for teams to interpret.
Analyze data to identify trends, uncover opportunities, and proactively surface insights that help guide business strategy and improve performance across the customer lifecycle.
Engage actively with Sales, Marketing, Service and other departments to support data-driven decision making, translate analytical findings into actionable recommendations, and help teams better understand performance drivers.
Support the team in adapting reporting, analysis, and dashboards to new tools and processes as the data and technology landscape continues to evolve.

1–3 years of experience in a data analysis role, preferably supporting sales or marketing teams (travel industry experience not required)
Comfortable querying and analyzing data using SQL (ability to join datasets and explore large tables)
Experience building dashboards in Power BI or similar BI tools and strong Excel skills required.
Familiarity with Snowflake or modern cloud data warehouses is a plus.
Naturally curious and motivated to explore data, ask thoughtful questions, and uncover insights that help teams make better decisions.
Excellent verbal and written communication skills, with the ability to translate complex data into clear insights for non-technical stakeholders
A proactive and solutions-oriented mindset with the ability to navigate ambiguity and identify opportunities to improve business performance.
Demonstrated ability to work effectively across teams and contribute positively to team dynamics.
Comfortable learning new tools, processes, and ways of working as our data and technology landscape evolves.
Undergraduate degree in preferably Business, Math, or related subjects

The opportunity to travel with our customers for FREE at least once a year! Experience the product first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups
The opportunity to develop technical skills and gain exposure to modern data tools including SQL, BI platforms, and cloud data environments
Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts
Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” groups, like Black@EF, LGBTQ+@EF, Indigenous@EF, API@EF, and Parents@EF
Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
Excellent health, dental, and vision coverage, along with life and disability insurance
Wellness benefits, including an annual $500 healthy lifestyle reimbursement
EF program discounts including travel, language schools, childcare, and more
Discounts at local venues and businesses
Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week.