About the role

Business Analyst documenting Equisoft’s digital insurance SaaS platform. Maintaining functional specifications, Jira change requests, and web-to-desktop feature traceability.

Responsibilities

Build and maintain functional documentation for the Equisoft/centralize web platform in Confluence, covering modules, workflows, business rules, and field-level specifications
Document existing application behaviour through hands-on exploration and subject-matter-expert interviews
Build and maintain a feature inventory mapping desktop-platform capabilities to web-platform equivalents
Document client change requests in Jira, including solution descriptions, original requests, estimations, acceptance criteria, release notes, linked support tickets, and billable/non-billable classification
Help enforce ticket workflow and authorization steps so work enters development complete and approved
Define and maintain documentation standards, templates, and page structures
Support development and QA by answering functional questions and validating delivered work against documented behaviour
Use AI tools to accelerate documentation drafting, synthesis, and ticket writing while validating outputs for accuracy
Work closely with the product owner and product development team; report to the Manager, Product Operations & Enablement

Bachelor's Degree in Computer Engineering or Information Technology or other University Degree
2 to 5 years of experience in a similar role, preferably in a SaaS product environment
Demonstrated ability to document existing systems, not only new features; writing samples should be included or available
High level of precision and structure in documentation
Advanced use of Jira and Confluence, or equivalent tools
Experience gathering knowledge from subject-matter experts and turning it into structured documentation
Comfort working across two platforms at different stages of maturity (desktop and web)
Good working knowledge of AI tools (e.g., Claude, ChatGPT, Copilot) in a daily documentation workflow
Knowledge of Life and Health insurance products and processes (asset)
Exposure to MGA/agency management systems or the Canadian insurance distribution ecosystem (asset)
Excellent French and English communication skills, written and spoken
Strong organizational skills and proven ability to prioritize activities effectively
Critical and innovative mind; ability to recommend improvements and constructively challenge themselves and team members
Ability to communicate, write and synthesize information
Ability to multi-task in a fast-paced environment
Team spirit, tact, diplomacy, autonomy, rigor and discipline

Benefits from day 1: Medical, Dental, Pension, Telemedicine Program, Employee Assistance Program, etc.
Flexible working hours
Educational support (LinkedIn Learning, LOMA courses and Equisoft University)