Training Specialist developing engaging educational content and training materials for customer - facing teams. Partnering with product owners to enhance technical proficiency through organized training programs.
About the role
- Learning & Talent Development Specialist enhancing employee engagement, development, and training programs aligned with business priorities. Driving global HR initiatives and managing learning technology platforms.
Responsibilities
- Supporting our rapid international growth, the Learning & Talent Development Specialist will drive initiatives that enhance employee engagement, accelerate capability development, and develop our training programs to meet our HR needs
- Design and implement global learning strategies focused on soft skills and managerial capabilities development (e.g., leadership, communication, collaboration, performance management) aligned with business capability needs and career progression frameworks
- Partner with division leaders, HR team, and Training Facilitators from the operations division, to identify skill gaps and create targeted development programs
- Facilitate and deliver training sessions, workshops, and management coaching
- Manage learning technology platforms and build learning paths to support career progression and employee development
- Measure training effectiveness, adoption rates, and ROI of learning initiatives
- Support the design and implementation of HR solutions in collaboration with HR Business Partners to enhance employee engagement and retention
- Contribute and develop employee voice initiatives through onboarding surveys, pulse checks, stay interviews, and exit surveys, and translate insights into actionable improvements
- Develop and execute retention and engagement initiatives that address key drivers identified through employee feedback
- Support internal communication plan and change management for the release of HR solutions
- Champion inclusive workplace practices and ensure alignment with company values
- Provide data-driven insights and ROI analysis to HR and leadership
- Monitor industry trends and best practices; translate insights into strategic recommendations that influence global people strategy
- Partner with HR Team to ensure delivery of cohesive global initiatives and alignment with overall people strategy and company goals
- Leverage data analytics experience to drive evidence-based HR solutions.
Requirements
- Bachelor's Degree in Human Resources, Industrial Relations, Organization Development, or equivalent
- 8+ years designing and implementing training, coaching and various programs, with demonstrated impact on engagement, and retention
- Excellent working proficiency in English and French. Spanish is an asset
- Proficiency with Excel (data analysis)
- Experience in the IT industry in a globalized context
- Experience in HR project management and change management
- Experience presenting business cases and program results to senior leadership
- Experience with Workday’s employee engagement platform (Peakon) and learning management systems (e.g., LinkedIn Learning)
- Experience with employee recognition or wellness programs is an asset
- Training certification or accreditation is considered a strong asset
- Strong stakeholder management and influencing skills across all organizational levels
- Excellent communication and presentation skills, with ability to translate data into compelling narratives for diverse audiences.
- Self-directed with strong project management capabilities and ability to manage multiple priorities simultaneously
- Empathetic listener with genuine passion for enhancing employee experience.
Benefits
- Medical
- Dental
- Term Life/Personal Accident Coverage
- Wellness Sessions
- telemedicine program
- Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
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