Account Manager retaining and expanding GovStack’s government - sector software accounts. Managing renewals, adoption, strategic growth, and client relationships from Waterloo’s hybrid office.
EB
Senior Account Manager, Special Loans and Restructuring
Posted 7 hours ago
About the role
- Senior Account Manager managing commercial mortgage defaults, restructuring, and workout strategies for EQ Bank. Conducting underwriting, risk analysis, legal enforcement, and regulatory reporting.
Responsibilities
- Manage and/or administer complex delinquent and problem commercial mortgages, generally loans exceeding $2.5MM
- Minimize losses to the Bank and process loans for legal action related to non-payment
- Conduct full financial reviews before recommending legal remedies to Senior Management
- Manage legal-action loans and enforce remedies and conditions as warranted
- Implement default and workout strategies in a timely and efficient manner
- Liaise with internal and external stakeholders to determine and negotiate successful workout strategies
- Perform, review, and correlate underwriting for defaulted loans and problem accounts, including collateral analysis and valuation
- Address heightened risk elements and ensure risk ratings on default loans are updated and reported
- Work with Mortgage Services to manage, monitor, and resolve commercial delinquencies and non-performing default loans
- Provide timely updates to Senior Management
- Assist with oversight of Bank-held properties for recovery purposes
- Prepare reports for Senior Management, the Board of Directors, and external regulators, including problem loan, classified and watchlist, arrears monitoring, provisioning, and loan monitoring reports
- Support operational efficiency initiatives, policies, procedures, and ad hoc projects
- Manage commercial default files and problem accounts while adhering to underwriting standards, company policies, procedures, and AML requirements
- Enforce mortgage contract conditions and develop workout strategies to avoid legal action where feasible
- Act as a primary contact for legal counsel, real estate agents, brokers, partners, and internal departments
- Provide support to the Associate Director, Special Loans and Restructuring
- Complete underwriting, credit analysis, portfolio management and monitoring, reporting, projects, administrative duties, and site inspections
Requirements
- Minimum of 5–7 years of commercial mortgage experience or related, with previous default experience preferred
- Business degree or related discipline, and/or a CPA or similar professional designation or equivalent work experience
- Understanding of mortgage enforcement remedies and foreclosures across Canada
- Effective analytical and problem-solving skills
- Sound technical knowledge of secured lending and factors affecting the commercial mortgage market
- Strong understanding of end-to-end commercial mortgage processes
- Established time management and organizational skills
- Strong multitasking skills and attention to detail under tight timelines
- Ability to thrive in a constantly changing, high-intensity environment
- Ability to work independently
- Effective negotiation and oral and written communication skills
- Excellent presentation skills and ability to communicate professionally with Senior Management and stakeholders
- Proficient in MS Office
- Valid driver's license
- Ability to travel within the provinces, including occasional overnight travel
- Successful completion of a criminal background check and credit check
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Professional development and comprehensive Career Development program
- Hybrid work arrangement
- Fulfilling opportunity to join a leading FinTech and help create a new banking experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Desjardins account manager developing commercial and industrial client relationships. Selling financial products, negotiating strategic agreements, and managing portfolio growth, profitability, and risk.
Desjardins Account Manager developing and selling financial products to commercial clients. Managing relationships, growth, risk, profitability, and client satisfaction in hybrid L'Étang - du - Nord.
National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across digital, print, video, podcast and events.
National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across print, digital, video, podcast, and events.
Program Coordinator managing stakeholder partnerships, engagement, and complex research for the University of Alberta’s health sciences faculty. Leading implementation science collaboration, communications, events, and scholarly outputs.
Senior Relationship Manager managing RBC commercial banking relationships in the Retail Goods & Services sector. Delivering credit, financial analysis, sales, and client acquisition solutions.
Account Manager managing customer success, renewals, and expansion for FabStation, an augmented reality manufacturing software platform. Supporting steel fabrication clients across Canada and relevant time zones.
Account Manager expanding existing ecommerce accounts through upsells and add - on sales. Driving revenue for Gorgias’s AI - powered conversational commerce platform.
Commercial insurance Account Manager serving BrokerLink customers across quoting, policy administration, and renewals. Processing documentation, negotiating with underwriters, and supporting claims follow - up.