National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across digital, print, video, podcast and events.
About the role
- Account Manager expanding existing ecommerce accounts through upsells and add-on sales. Driving revenue for Gorgias’s AI-powered conversational commerce platform.
Responsibilities
- Own a book of existing eCommerce accounts, focusing on expansion and upsells
- Drive the full sales cycle from demo to close for add-on and new product sales
- Manage a high-velocity inbound pipeline, with some outbound to existing accounts
- Partner with Customer Success and Product teams to identify automation opportunities and improve customer outcomes
- Use data to identify upsell opportunities and prioritize outreach
- Ask pain-point questions to uncover growth potential within each account
- Continuously optimize the sales process to improve deal velocity and hit or exceed quota
- Educate merchants on optimizing customer experience for efficiency and personalization at scale
- Help shape and build the Account Management team and support new product launches
Requirements
- 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
- Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
- Ability to manage a high volume of accounts and multiple deals simultaneously
- Ability to ask strategic, pain-based questions to uncover new opportunities
- Data-driven mindset and ability to identify trends, upsell potential, and measure performance
- Ability to move quickly from demo to close while maintaining consultative quality
- Excellent time management and prioritization skills
- Tech-savvy and naturally curious; able to act as a solutions consultant
- Strong written, verbal, and presentation communication skills
- Experience working directly with eCommerce merchants or within a tech startup (nice to have)
- Background in running or advising online stores/brands (nice to have)
- Legally authorized to work in the job location
- Ability to commit to a hybrid work environment involving office work 2 days per week (Wednesday and Thursday)
Benefits
- 5-week vacation
- Paid sick leave (15 days)
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- CAD $400/month for lunch expenses
- Private health insurance
- Retirement pension
- Up to CAD $900 workstation setup allowance
- Up to CAD $1950 annually for learning materials
- CAD $650 annual wellness budget
- Quarterly online company-wide summits
- Annual offsite team retreats and company retreats
- Access to premium AI tools (ChatGPT, Claude, Granola & others)
- Annual L&D budget
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Degree requirement
No Education Requirement
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