National Account Manager growing strategic advertising accounts and revenue for The Globe and Mail. Developing integrated media solutions across digital, print, video, podcast and events.
About the role
- Account Manager expanding enterprise SaaS revenue for Gorgias’s AI-powered conversational commerce platform. Managing strategic accounts through upselling, retention, and executive partnerships.
Responsibilities
- Manage a portfolio of approximately 120 enterprise accounts
- Drive upsell and cross-sell opportunities while meeting revenue targets
- Develop strategic account plans with Customer Success Managers
- Build and nurture executive-level stakeholder relationships
- Drive customer growth, retention, and advocacy
- Collaborate with Customer Success, Product, and Legal teams
- Document account activities, opportunities, and risks in the CRM
- Use data insights to identify opportunities and mitigate risks
- Conduct in-person client meetings, up to 3–4 weeks per year
- Deliver tailored solutions for complex customer environments
Requirements
- 3-4 years managing and selling into mid-market SaaS accounts
- Experience with SaaS accounts generating $5M+ in GMV
- Proven track record driving growth through expansion across portfolios exceeding $1M ARR
- Experience engaging and influencing C-level executives
- Experience reviewing and interpreting data trends
- Ability to diagnose customer pain points and develop tailored solutions
- Strong verbal and written communication skills
- Ability to translate technical concepts into business value
- Ability to achieve and surpass growth and retention goals
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Proficiency with CRM and reporting tools
- Strong aptitude for learning and leveraging new technologies
- Ability to thrive in a startup-like setting
- Legal authorization to work in the job location is requested in the application
Benefits
- 5-week vacation
- Paid sick leave (15 days)
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- CAD $400/month for lunch expenses
- Private health insurance
- Retirement pension
- Up to CAD $900 home workstation setup allowance
- Up to CAD $1950 per year for learning materials
- CAD $650 annual wellness budget
- Quarterly online company-wide summits
- Annual offsite team retreats and company retreats
- Premium AI tools, including ChatGPT, Claude, and Granola
- Annual L&D budget for AI tools
- Equity offered
- Commission: CA$73,106–CA$80,801
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Degree requirement
No Education Requirement
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