Technical Solutions Engineer owning API documentation and partner integrations for Coinme’s enterprise crypto infrastructure. Supporting fintech clients from technical discovery through production go - live.
EB
Senior CRM & AI Solutions Developer – Power Platform
Posted 3 days ago
About the role
- Senior CRM and AI developer building Power Platform and Dynamics 365 solutions. Enabling AI-powered lending workflows for EQ Bank’s commercial banking technology team.
Responsibilities
- Design, develop, test and support applications using Microsoft Power Platform components – Power Apps, Power Automate, Power Pages, Power BI and Copilot Studio – along with Dataverse and SharePoint Online
- Build and maintain Microsoft Dynamics 365 CRM (Sales and Customer Service) solutions, including customizations, configurations, workflows, plugins, business rules and security roles
- Design and deliver AI-enabled solutions using Microsoft Copilot Studio, including conversational agents, prompt design, knowledge grounding and integration with Dataverse and enterprise data sources
- Assess solution suitability across Power Platform, Dataverse, Microsoft 365 and SharePoint, considering customization, configuration, security, integration, extensibility, boundaries and constraints
- Develop Power BI dashboards and reports and optimize underlying data models for performance and scalability
- Create custom connectors and integrate with external systems and APIs; extend Power Platform capabilities using Azure Functions and Logic Apps where required
- Follow best practices for building, packaging and deploying Power Platform components through ALM pipelines, including managed solutions, non-prod and prod pipelines, and DevOps
- Collaborate with QA to define test strategies, scenarios and user validation, and provide post-deployment support and troubleshooting
- Stay current on Microsoft Power Platform and AI capabilities, including Copilot, Copilot Studio and Azure OpenAI, and provide actionable recommendations to business units
- Participate in daily stand-ups, story-point estimation, and communicate changes to delivery leads, project managers and stakeholders
Requirements
- Bachelor’s or Master’s degree in Computer Science or a related technical field
- Minimum 5 years delivering technology projects in a hands-on technical role, participating in full-lifecycle implementations
- Extensive, demonstrable experience across the Microsoft Power Platform – Power Apps (canvas and model-driven), Power Automate, Power Pages and Power BI
- Strong hands-on expertise with Microsoft Dynamics 365 (Sales and Customer Service), including workflows, actions, customizations, configurations, security roles and scripting
- Solid understanding of the Dataverse security model (role levels, record ownership), data connectors, limits and the Power Platform licensing model
- Experience with solution ALM – managed solutions, environment strategy, and CI/CD pipelines (Azure DevOps / GitHub)
- Proficiency in JavaScript, JSON, HTML/CSS and REST API integration
- Solid understanding of the Agile Software Development Life Cycle (SDLC)
- Strong oral and written communication skills and fluency in English
- Legally able to work in Canada
- Preferred / strong assets: hands-on experience building agents and automations in Microsoft Copilot Studio
- Preferred / strong assets: experience with AI / GenAI concepts – prompt design, retrieval-augmented generation (RAG), knowledge grounding, and awareness of model limitations such as hallucination and context constraints
- Preferred / strong assets: familiarity with Azure OpenAI, Azure AI services and AI Builder
- Preferred / strong assets: understanding of responsible AI practices, including data protection, human-in-the-loop safeguards and governance in a regulated environment
- Preferred / strong assets: experience developing plugins and custom workflows, custom connectors, virtual tables and Power Pages
- Preferred / strong assets: experience with data migration tools such as XrmToolBox and KingswaySoft
- Preferred / strong assets: experience with SQL and integrating custom / banking data sources
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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