Delivery Manager leading digital and data initiatives for Sleep Country Canada, a sleep wellness retailer. Coordinating teams, vendors, risks, dependencies, and end - to - end delivery.
About the role
- Senior Tournament Manager delivering EWC and ENC esports tournaments for ESL FACEIT Group. Coordinating online and on-site operations, referees, publishers, rules, and live-event execution.
Responsibilities
- Plan, coordinate, and execute assigned EWC and ENC esports tournaments and qualifiers from pre-event preparation through post-event wrap-up
- Implement tournament rules, formats, and seeding systems in alignment with Product Management, clients, and publishers
- Arrange staffing and setup for online tournaments and oversee their execution
- Oversee on-site tournament execution, scheduling, referee coordination, and transitions between matches and stages
- Serve as the central contact for publishers, referees, and internal stakeholders during tournament execution
- Support Integrity & Governance processes, fair play, and competitive-incident handling
- Maintain tournament documentation, results, and reports
- Identify risks, escalate issues, and implement on-site solutions during crises
- Collaborate with Player Management, Production, Project, Product, IT, and other departments on logistics, scheduling, match timing, broadcast data, event preparation, and progression
- Provide post-tournament evaluations and recommendations for improvement
- Contribute to the evolution of EWC and ENC tournament standards and best practices
Requirements
- 3–6 years of experience in tournament operations, esports management, or live-event production
- Strong understanding of competitive structures, esports ecosystems, publisher relationships, and integrity procedures/referee management/dispute resolution
- Experience handling tournaments in an online environment and managing tournament schedules, rulebooks, and live-stage execution
- Excellent communication and decision-making skills
- Ability to stay calm under pressure
- Proficiency in tournament management platforms
- Detail-oriented and structured
- Ability to handle multiple simultaneous tournaments or titles
- Fluent in English (spoken and written); additional languages a plus
- Willingness to travel internationally and work extended periods and hours on-site during events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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