Director building AI - powered content systems for Time Doctor’s workforce analytics platform. Driving organic leads, SEO/GEO visibility, and scalable content production.
About the role
- Content Specialist creating clear help-center documentation for Euna Solutions’ public-sector SaaS products. Translating complex workflows into accurate, user-friendly articles.
Responsibilities
- Write clear, user-focused help center articles translating complex SaaS workflows into actionable documentation
- Identify documentation needs tied to product release schedules and produce or update articles before launches
- Collaborate with subject matter experts to gather information, ask targeted questions, and close information gaps
- Review and edit existing help articles for accuracy, consistency, and alignment with current product functionality
- Apply writing, content, and accessibility standards across documentation
- Incorporate feedback from subject matter experts and senior team members to refine and finalize assigned work
- Manage assigned documentation projects with minimal coaching under senior team guidance
Requirements
- 2–4 years of experience in technical writing, documentation, content writing, or a closely related field
- Ability to turn complex information into concise, user-friendly documentation with minimal coaching
- Ability to gather information from subject matter experts and identify missing information
- Organized, detail-oriented, and comfortable managing multiple documentation tasks and deadlines
- Ability to learn complex software and understand how features, processes, and workflows connect
- Experience writing documentation for SaaS or enterprise software products (nice to have)
- Experience creating or maintaining help center or knowledge base content (nice to have)
- Familiarity with accessibility standards such as WCAG, AODA, Section 508, or ADA (nice to have)
- Experience working within a content management system or knowledge base platform (nice to have)
Benefits
- Two extra Eunafier Days per year, each added to a long weekend
- Up to eight hours of paid Philanthropy Time per year
- Professional development investment through budget and mentorship
- Hybrid work arrangement
- Accessible interview process and accommodations upon request
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