Senior Technical Solutions Specialist responsible for implementing payment solutions for public sector. Collaborating with cross-functional teams to drive customer satisfaction and deliver exceptional client experiences.
Responsibilities
Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payment’s products and platforms
Identify and escalate potential risks pertaining to integrations, timelines or product functionality
Translate business problems into actionable user stories for development teams
Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products
Deliver high-quality solutions that meet initial requirements and core product functionality
Act as a subject matter expert during implementation
Provide guidance on integrations, product functionality, and risk escalation during projects
Lead technical status calls with clients
Work with peers to establish best practices and execute technical improvements
Deliver proofs of concept and pilots to demonstrate platform value
Requirements
Minimum 3 years’ experience in Solutions Engineering or technical consulting roles
Experience with REST/SOAP APIs, XML, JSON, and SQL
Familiarity with Git workflows and distributed systems
Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders
Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions
Comfortable with public speaking and client interactions
Experience collaborating with product teams on new feature development and implementation
Understanding financial models and principles is a plus
Benefits
Competitive wages
Wellness days
Community Engagement Committee
Flexible workday
Ask us for a copy of our health and dental benefits!
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