About the role

AI Learning Experience Design Manager at EY shaping learning experiences that support AI transformation. Collaborating with stakeholders to design practical learning journeys and resources for EY professionals.

Responsibilities

Translate emerging tool capabilities and use cases into practical learning journeys, resources and experiences aligned to how EY professionals work
Partner with the Office of the CTO team, Learning Leaders and business stakeholders to identify priority capability gaps, behaviour shifts and adoption barriers, and design learning solutions that respond to them in job-relevant ways
Translate complex AI capabilities into clear, useful and engaging upskilling experiences that reduce friction and help people build confidence and responsible AI habits
Use GenAI in hands-on ways across creative and production workflows, including content development, personalisation, format testing and delivery
Prototype and pilot new learning formats, including campaign-style assets, embedded workflow supports, and AI-enabled experiences to refine what works
Establish a strong point of view on what good looks like in AI adoption, learning experience design and behaviour change, and use that point of view to help shape EY’s L&D strategy and programming decisions
Operate as a builder in ambiguous conditions, testing new tools, learning quickly from what works, and evolving the approach as platforms, needs and behaviours change
Use data, feedback and behavioural signals to assess what is landing, where adoption is stalling and how the experience should be refined

10+ years of experience leading work in a creative studio, agency, or similar fast-paced environment
Experience designing learning experiences, products, campaigns, and content ecosystems that drive engagement, behaviour change and adoption at scale
Demonstrated hands-on use of GenAI in creative design, content, or production workflows
Experience leading multidisciplinary teams or leading complex work across designers, creators, technologies and subject matter experts
Strong understanding of the professional services environment, with ability to prioritise, move quickly and maintain quality in a high-change environment
Proficient in advanced capabilities in Excel (use of pivot tables and v-lookup) and PowerPoint
Proficient in Zoom, MS Teams, Microsoft 365 and SharePoint
Bilingualism in English and French is an asset.