Product Design Co - op supporting Manulife’s enterprise design system. Creating accessible digital experiences, prototypes, and reusable components with cross - functional teams.
About the role
- AI Learning Experience Design Manager at EY shaping learning experiences that support AI transformation. Collaborating with stakeholders to design practical learning journeys and resources for EY professionals.
Responsibilities
- Translate emerging tool capabilities and use cases into practical learning journeys, resources and experiences aligned to how EY professionals work
- Partner with the Office of the CTO team, Learning Leaders and business stakeholders to identify priority capability gaps, behaviour shifts and adoption barriers, and design learning solutions that respond to them in job-relevant ways
- Translate complex AI capabilities into clear, useful and engaging upskilling experiences that reduce friction and help people build confidence and responsible AI habits
- Use GenAI in hands-on ways across creative and production workflows, including content development, personalisation, format testing and delivery
- Prototype and pilot new learning formats, including campaign-style assets, embedded workflow supports, and AI-enabled experiences to refine what works
- Establish a strong point of view on what good looks like in AI adoption, learning experience design and behaviour change, and use that point of view to help shape EY’s L&D strategy and programming decisions
- Operate as a builder in ambiguous conditions, testing new tools, learning quickly from what works, and evolving the approach as platforms, needs and behaviours change
- Use data, feedback and behavioural signals to assess what is landing, where adoption is stalling and how the experience should be refined
Requirements
- 10+ years of experience leading work in a creative studio, agency, or similar fast-paced environment
- Experience designing learning experiences, products, campaigns, and content ecosystems that drive engagement, behaviour change and adoption at scale
- Demonstrated hands-on use of GenAI in creative design, content, or production workflows
- Experience leading multidisciplinary teams or leading complex work across designers, creators, technologies and subject matter experts
- Strong understanding of the professional services environment, with ability to prioritise, move quickly and maintain quality in a high-change environment
- Proficient in advanced capabilities in Excel (use of pivot tables and v-lookup) and PowerPoint
- Proficient in Zoom, MS Teams, Microsoft 365 and SharePoint
- Bilingualism in English and French is an asset.
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
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