Independent lifestyle and success partner supporting personal development clients through remote coaching programs. Attracting prospective clients via social media within a global, performance - based community.
About the role
- Associate Customer Success Manager supporting customers using Filigran’s open-source cybersecurity solutions. Managing onboarding, adoption, training, renewals, and customer feedback across the United States and Canada.
Responsibilities
- Expand knowledge of the Customer Success Manager role and customer lifecycle
- Learn and become proficient in OpenCTI and OpenAEV/OpenBAS
- Own and manage the full customer lifecycle, including onboarding, adoption, training, and renewal
- Build proactive customer relationships across the Americas
- Identify and support upsell and cross-sell opportunities with Sales
- Coordinate internal teams to resolve customer issues
- Collaborate with Customer Support Engineers on support-ticket communication and delivery
- Collect and share customer feedback to improve products and services
- Track success metrics and use data to guide customer strategy and engagement
- Report to the American Head of Customer Success and collaborate with CSEs, Sales, Product, Engineering, and regional teams
Requirements
- 1+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS/technology role, or experience in cyber threat intelligence/all-source intelligence with cyber experience
- Based in the United States or Canada
- Experience supporting national and regional customers
- Strong technical aptitude and ability to work with OpenCTI or OpenBAS; training available
- Excellent communication skills
- Comfortable working in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics, or willingness to learn
- Familiarity with cybersecurity, threat intelligence, and the intelligence cycle
- Fluency in French and English
Benefits
- Competitive pay + equity
- Remote-first, flexible, and balanced work arrangement
- Choice of work equipment/gear
- Twice-a-year regional and global in-person offsites
Job title
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Experience level
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Degree requirement
No Education Requirement
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