Solutions Architect developing scientific informatics solutions on Dotmatics LUMA platform. Collaborating with product teams and external stakeholders to enhance lab automation and workflows.
About the role
- Technology Solutions Engineer Co-op providing technical support for Caterpillar® Mining and Construction software and hardware technologies with significant travel requirements between Fort McMurray and Edmonton.
Responsibilities
- Provide expertise and ongoing technical support to assist the support team and customers on the use and operation of Caterpillar® Mining and Construction software and hardware technologies
- Advise other technical experts and provide support for office and onboard systems
- Provide troubleshooting of the software and hardware for Cat® Technologies including Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies
- Customer and internal Technical Support for Caterpillar® and Finning technology suite of products (i.e. MineStar, Trimble, CUBIQ)
- Reports back on product failure trends and serviceability issues
- Support continuous improvement project work as required
- Review and support in creating and managing technical documents
- Inventory and tooling management – maintain and track all Caterpillar® technology inventory and tooling located in the lab room or stored at respective branches
- Manage projects with customers to deliver upgrades, calibrations, and troubleshooting
- Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime
Requirements
- A valid driver’s license with a clean driving record
- Experienced with various office programs: Excel, Word, and PowerPoint
- Post secondary education in Mining, Mechanical Engineering, Mechatronics, Robotics, or a related field would be considered an asset
- Experience in Mining Operations or Heavy Civil Construction is an asset
- Knowledgeable in GPS/GNSS systems
- Experience with computer networking
- Experience with or knowledge in database management systems
- Mine Planning knowledge/experience
- Knowledge in major fleet management systems including MineStar/Wenco/Modular is an asset
- Civil CAD, Vulcan, Deswik or other Mine Engineering software experience
Benefits
- Creating a diverse and inclusive environment
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities
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