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Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Sales Operations & Salesforce Administrator at Flosonics Medical. Responsible for optimizing sales processes and maintaining Salesforce for improved performance and efficiency.
Responsibilities
- Partner with sales leadership to develop, implement, and continuously improve sales processes and workflows.
- Standardize commercial processes to improve efficiency, consistency, and scalability.
- Support pipeline management, forecasting, territory planning, and sales performance initiatives.
- Collaborate with cross-functional teams to align commercial processes with broader business objectives.
- Serve as the primary Salesforce Administrator for the organization.
- Manage user accounts, permissions, profiles, roles, workflows, validation rules, and system configurations.
- Configure and maintain Salesforce objects, page layouts, dashboards, reports, and automations.
- Coordinate Salesforce integrations with other business systems as required.
- Monitor data quality through regular audits and implement data governance best practices.
- Identify opportunities to improve system functionality, user experience, and adoption.
- Provide ongoing Salesforce support and training to commercial team members.
- Develop and maintain dashboards and reports that provide visibility into sales performance, pipeline health, forecasting, and key performance indicators.
- Analyze commercial data to identify trends, risks, and opportunities for improvement.
- Present actionable insights and recommendations to sales leadership to support strategic decision-making.
- Develop and maintain sales enablement resources, including playbooks, process documentation, and training materials.
- Support onboarding and ongoing training for new sales team members on Salesforce and commercial systems.
- Ensure the sales organization has access to the tools, information, and resources needed to maximize performance.
- Identify opportunities to automate manual processes using Salesforce and other business systems.
- Document and maintain standard operating procedures, workflows, and commercial policies.
- Lead continuous improvement initiatives that enhance operational efficiency and data integrity.
- Support the sales team with quote generation, contract administration, and opportunity management.
- Coordinate customer account setup, maintenance, order processing, product shipments, and related commercial activities.
- Provide administrative support for both commercial and clinical customers.
- Assist with operational support for clinical studies, including participant recruitment, informed consent coordination, patient chart reviews, and data collection activities, as required.
Requirements
- Bachelor's degree in Business, Marketing, Analytics, Information Systems, or a related field.
- Current Salesforce Certified Administrator certification is required.
- Strong analytical skills with the ability to interpret data and translate insights into business recommendations.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- Excellent organizational, communication, and project management skills.
- Demonstrated experience administering Salesforce, including user management, reporting, dashboards, workflow automation, and system configuration.
- Minimum of three (3) years of experience in Sales Operations, CRM Administration, Sales Enablement, or a related role.
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