Leading global customer operations strategy and Chief of Staff execution for LexisNexis Legal & Professional. Aligning workforce planning, AI automation, finances, and enterprise priorities.
About the role
- Chief of Staff building performance and accountability systems at FoodHero, Canada’s food-waste reduction app. Supporting executive priorities, people operations, board governance and AI adoption.
Responsibilities
- Report directly to the President and participate in executive committee meetings
- Build and manage FoodHero’s performance management system
- Translate quarterly company objectives into clear, measurable, time-bound commitments
- Establish and manage weekly, monthly and quarterly business review rhythms
- Identify risks, variances and cross-functional dependencies, and help resolve them
- Report progress and key issues to the President and executive committee
- Design and manage employee performance cycles, including expectations, evaluation criteria, tools, timelines and manager guidance
- Facilitate calibration sessions across managers
- Help managers improve performance conversations and foster a culture of continuous feedback
- Build reliable performance data to support compensation and talent decisions
- Support salary bands, hiring plans, HR policies and practices
- Collaborate with the external HR partner
- Support board governance, including the board calendar and governance rhythm
- Coordinate preparation timelines, minutes, resolutions and follow-up on board actions
- Serve as the central point of contact for external consultants and professional services firms
- Manage the scope, budgets and performance of external mandates
- Support AI adoption and strategy across teams
- Take on other responsibilities as delegated
Requirements
- 6–9 years of professional experience, including cross-functional experience
- Experience in tech, marketplaces, SaaS, retail or other relevant business environments
- Proven experience designing or rebuilding a performance management system
- Experience facilitating performance calibration sessions across managers, including senior leaders
- Strong systems thinking and the ability to turn ambiguity into clear processes, defined ownership and accountability mechanisms
- Confidence and judgment to challenge senior stakeholders, including the President, when necessary
- Excellent written and verbal communication skills
- Experience implementing AI tools and driving measurable adoption within a team or organization
- Full professional fluency in both French and English, spoken and written
Benefits
- 3 weeks of vacation
- 10 paid holidays
- Health Spending Account (HSA)
- $250 in FoodHero credits
- Flexible hybrid work environment
- Opportunity to take ownership, make a meaningful impact and grow alongside the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer operations strategy chief of staff partnering with LexisNexis executives on global planning, governance, and transformation. Driving workforce capacity, AI automation, financial planning, and operational execution.
Chief of Staff running accountability, systems, and high - leverage projects for a global direct - to - consumer supplement brand. Managing the CEO's operating flow and driving company - wide execution.
Executive Operations assistant protecting an education and software CEO’s time through calendar, accountability, hiring, and project management. Performance - based path to Chief of Staff.
Chief of Staff supporting Autodesk’s Growth and Partner Marketing leadership. Driving strategic planning, executive communications, budgets, and cross - functional programs remotely across the United States and Canada.
Strategic initiatives manager supporting WeirFoulds’ Chair and firm - wide strategy. Coordinating governance, executive decision - making, and complex cross - functional projects at a leading Canadian law firm.
Chief of Staff to the CTO leading Solutions Engineering for Intercept, a B2B technology marketing agency. Representing the CTO, managing technical delivery, and evaluating AI tooling.
Autodesk Chief of Staff guiding strategy, portfolio investments, and operations for AutoCAD, Revit, and infrastructure software. Advising ABI leadership and leading transformational initiatives across global teams.
Chief of Staff for Vulcury overseeing operations in the Western Hemisphere. Collaborating with CEO on strategic initiatives and maintaining cross - team coordination.
Chief of Staff at Float overseeing GTM operations and cross - functional initiatives in fintech. Working closely with leadership to drive strategic execution and team - building efforts.