Data Analyst bridging business needs and technology solutions for Sun Life. Transforming data requests into automated solutions for enhanced efficiency and effectiveness in a health analytics team.
About the role
- SAM ITAM Data Analyst overseeing CMDB configurations and asset lifecycle data for CMS. Supporting compliance monitoring and proactive risk mitigation while generating insightful reports and dashboards.
Responsibilities
- Manage CMDB configurations and processes lifecycle data across ITAM workflows for CMS
- Ensure asset tracking, compliance monitoring, and proactive risk mitigation
- Develop and maintain detailed reports and dashboards for SAM operations
- Monitor software utilization, license compliance, and procurement analytics
- Generate Effective License Position (ELP) reports and audit-ready documentation
- Identify cost optimization opportunities through data analysis and reporting dashboards
- Ensure data integrity and consistency across all reporting platforms
- Track Key Performance Indicators (KPIs) and maintain dashboards
- Contribute to the analysis and continual improvement of ITAM processes
Requirements
- Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience
- Minimum 5 years of experience in Software Asset Management or IT asset reporting roles
- Proven experience with CMDB platforms, specifically ServiceNow (SAM Pro, ITOM/Discovery)
- Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
- Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting
- Strong skills with SQL, Excel, and ServiceNow Performance Analytics
- Familiarity with software license compliance metrics and entitlement tracking
- Knowledge of SaaS usage analytics and license reclamation processes
- Ability to interpret cost optimization opportunities from financial models or vendor pricing structures
- Knowledge of the end-to-end lifecycle, including procurement, deployment, harvesting/reclamation, and disposal
- Strong commitment to a proactive approach to identifying, documenting, and improving data governance workflows
- Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
- Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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