Product Owner I responsible for Salesforce platforms at World Education Services, translating business needs into technical solutions. Collaborating with stakeholders to enhance user experience and operational efficiency.
About the role
- Product Owner leading business system integrations in a team focused on enterprise solutions. Collaborating across departments to deliver innovative integration solutions that support business operations.
Responsibilities
- Own the product backlog for business system integrations (ERP, CRM) and external integrations (EDI, third-party APIs, compliance agencies)
- Define, prioritize, and refine user stories and acceptance criteria in close collaboration with developers, architects, and business stakeholders
- Manage integration requirements across EDI standards (X12, EDIFACT, AS2) and compliance mandates such as e-invoicing and tax reporting
- Serve as the primary liaison between internal teams and external partners, vendors, and regulatory bodies
- Drive delivery ceremonies — sprint planning, reviews, and retrospectives — ensuring the team stays aligned with product vision and priorities
- Monitor integration health and proactively identify gaps, risks, or opportunities for improvement across the integration landscape
- Collaborate with architects to ensure integration designs align with enterprise standards, scalability requirements, and long-term platform strategy
Requirements
- 3+ years of experience as a Product Owner or Business Analyst in a software or enterprise integration context
- Solid understanding of ERP and CRM platforms (SAP, D365, Salesforce, or equivalent) and how they integrate with the broader enterprise
- Hands-on familiarity with EDI standards: X12, EDIFACT, AS2 — you know what an 850, 856, and 810 are
- Experience with Azure Integration Services (Logic Apps, API Management, Event Hub, or Service Bus) or equivalent iPaaS platforms
- Exposure to compliance integration requirements such as e-invoicing mandates or tax reporting obligations (e.g., GST/HST, VAT, SAF-T)
- Strong stakeholder management skills — comfortable presenting to both technical teams and executive sponsors
- Proficient in Agile/Kanban methodologies with experience owning and grooming a product backlog
- Excellent written and verbal communication; able to translate technical complexity into business-clear language
- Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
Benefits
- Attractive compensation package
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
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