Solutions Architecture Advisor collaborating with stakeholders on projects such as cloud migrations and system implementations. Engage in technical leadership and support across multiple business sectors.
About the role
- Solutions Engineering professional at Geotab showcasing and adapting solutions for partners and end-users. Collaborating closely with various teams to understand customer requirements and deliver effective results.
Responsibilities
- Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
- Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.
- Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
- Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.
- Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
- Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
- Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
- Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.
- Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.
Requirements
- 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Equivalent combination of education and/or work experience in related field may be substituted.
- Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
- Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
- Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit.
- Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset.
- Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred.
- Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
- Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
- Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
- A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.
- Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
- Ability to utilize market trends and a desire to drive revenue growth.
- Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.
- Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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