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About the role

  • Service Manager overseeing power-generation field service projects for GE Vernova. Managing execution, costs, safety, customer interfaces, and field teams.

Responsibilities

  • Develop field service outage cost estimates using standards
  • Plan, prepare, and manage projects from beginning to end, including schedules, costs, labor loading, project setup, purchase orders, cost estimates, risk analysis, and mitigation strategies
  • Own project performance against Fulfillment5 and customer KPI/CTQ targets
  • Serve as a customer interface and communicate with the Customer Service Manager, CSL, and CPM
  • Review and verify forecasts to maximize utilization and meet catalog targets
  • Review subcontracts and negotiate terms and conditions
  • Communicate daily with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update job status
  • Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls
  • Monitor project progress and costs with the project controls team
  • Conduct audits and inspections during installation, commissioning, receiving, operation, and maintenance activities
  • Analyze and report project closeout metrics
  • Review revenue pacing and billing and approve supplier invoices
  • Manage purchase order limits, employees without purchase orders, unbilled shipments, accounts receivable, and credit card aging
  • Lead shift handover review sessions
  • Implement corrective actions based on Safety Observations, Advanced Communication Notifications, and Root Cause Analyses
  • Interview candidates and assess qualifications for recruitment and hiring
  • Reward and recognize strong performance through site compensation/incentive processes
  • Ensure site EHS standards and compliance with FME plans, customer requirements, and OneGE EHS plans
  • Lead field employees, including outage managers and construction managers
  • Run or support end-customer pre- and post-outage meetings
  • Complete requisitions for tooling and third-party vendor services
  • Approve technical reports and update documentation
  • Maintain contact with TFAs assigned to projects
  • Travel as required and work holidays, weekends, and overtime according to field assignments
  • Perform other duties supporting the FieldCore vision and organizational values

Requirements

  • Bachelor’s degree or equivalent in related field with minimum 5 years project management experience
  • Minimum of 7 to 10 years applicable experience and demonstrated success/knowledge
  • Minimum of 5+ years managing and developing employees
  • Minimum of 5+ years of specialized/industry experience
  • Experience in power generation or technical industry can be substituted for degree and/or project management experience
  • English proficiency required
  • Previous experience as Service Manager II
  • Located in Greater Toronto Area
  • Excellent customer service and interpersonal skills
  • Proficient in project management
  • Ability to solve complex problems
  • Excellent communication skills
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
  • Legal authorization to work in Canada
  • Successful completion of a background investigation and heightened security checks as directed by clients

Benefits

  • Discretionary annual bonus
  • Relocation Assistance Provided: No

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$138,200 - CA$188,200 per year

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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