Product Design Co - op supporting Manulife’s enterprise design system. Creating accessible digital experiences, prototypes, and reusable components with cross - functional teams.
About the role
- Lead marketing AI transformation initiatives and enhance operational efficiency at GHD. Collaborate globally to improve marketing processes and drive impactful business outcomes.
Responsibilities
- Improve and simplify marketing processes to increase speed, quality, scale, and impact on key metrics
- Guide and coordinate transformation efforts that modernize operating models, governance, templates, and workflows
- Standardize best practices across global and regional teams while adapting to evolving business needs
- Partner with business and technical teams to test, deploy, and scale AI solutions across the marketing and stakeholder ecosystem
- Design and develop AI-enabled, agentic solutions that enhance client-focused campaigns and enable more effective ways of working while ensuring human creativity and judgment remain central
- Identify and deliver high-value AI use cases that improve productivity, expand the use of insights, and drive better outcomes
- Establish practical governance and best practices for responsible, effective AI adoption
- Support and encourage AI adoption by creating playbooks, prompt libraries, training materials, and practical enablement resources
- Track KPIs and business outcomes to demonstrate impact and guide continuous improvement
- Work closely with marketing, operations, technology, analytics, and regional teams to solve business challenges and scale what works
- Engage stakeholders across levels through clear thinking, effective communication, and data-backed recommendations
- Foster a culture of innovation, experimentation, and continuous improvement
Requirements
- 5–8 years of experience in marketing operations, business transformation, consulting, project management, AI enablement, or related field.
- Hands-on experience designing, prototyping, and implementing AI-enabled solutions, workflow orchestration, or automation that improves how work gets done.
- Working knowledge of MarTech, data foundations, AI applications, LLMs, APIs, RAG, and related tools or environments.
- Demonstrated experience improving processes, designing scalable workflows, and supporting governance or operating frameworks in complex organizations.
- Well-developed stakeholder engagement, communication, analytical, and problem-solving skills, with experience measuring outcomes through KPIs, adoption of metrics, dashboards, or performance reporting.
Benefits
- Hybrid work arrangements
- Diversity and inclusion programs
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