Payroll Specialist managing multi - client payroll processes for an online payroll, HR, and health benefits service. Collaborating with Operations, Sales, and Product teams to enhance client services.
About the role
- Payroll Specialist responsible for accurate payroll processing using Workday and ADP. Collaborating across departments to ensure timely payments for GitLab team members.
Responsibilities
- Support accurate, timely payroll processing through data entry, review, and maintenance of payroll records in systems such as Workday and ADP.
- Review, research, and respond to payroll inquiries from team members at all levels via ServiceNow, ensuring clear, customer-focused communication.
- Deliver instruction and basic training to team members on payroll tools and processes, including time tracking, pay statement access, and related self-service features.
- Maintain, update, and audit payroll data with a high level of accuracy, including handling clerical tasks like filing, scanning, and organizing both digital and paper records.
- Manage the garnishment process in partnership with ADP, including uploading orders, monitoring SmartCompliance workflows, and ensuring proper documentation.
- Assist with year-end activities such as W2 processing and resolve W2-related questions from team members and external agencies.
- Create, prepare, and run standard and custom payroll reports from Workday, ADP, and other sources, and distribute or store them according to internal guidelines.
- Collaborate with HR, Legal, Finance, and Operations on payroll-related tasks and projects, supporting compliance, audits, and continuous improvement of payroll processes.
Requirements
- Experience supporting payroll operations with a focus on accurate data entry, record maintenance, and clerical tasks such as filing, scanning, and document management.
- Proficiency with spreadsheets and word processing tools (for example, intermediate skills in Excel and Word or similar tools like Google Sheets and Google Docs).
- Familiarity with payroll and HR systems such as Workday, ADP, or similar platforms, with the ability to quickly learn new software and tools.
- Ability to provide clear, service-oriented support to team members and external partners, including handling inquiries related to pay, W2s, and employment verifications.
- Organized approach to managing multiple tasks and deadlines while maintaining high attention to detail and data accuracy.
- Effective verbal and written communication skills to collaborate with HR, Legal, Finance, Operations, and vendors.
- Demonstrated accountability, adaptability, and teamwork, with a focus on delivering thorough and reliable work.
- Openness to candidates from varied backgrounds with transferable skills in data entry, customer service, and administrative support.
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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