Architecte de solutions marketing chez GHD, concevant des solutions mondiales d’IA, d’automatisation et de données. Modernisation des processus marketing et accompagnement de l’adoption à grande échelle.
About the role
- Operations Manager leading a high performing, engaged team to deliver service excellence and profitable sales growth at Grainger Canada.
Responsibilities
- Reporting to the Market Manager, the Operations Manager, ICS will work at the Customer Facility providing day-to-day strategic leadership in building a high performing, engaged team who delivers service excellence, profitable sales growth, continuous improvement, to support Grainger Canada’s customer, and the contractors on site.
- Demonstrates, excels and leads front line team members in their understanding and commitment to the Grainger Principles.
- Supervise and lead the frontline SSR’s in day-to-day operations to drive an exceptional customer experience
- Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program
- Work with the SSR team with the preparation of customer quotes, contracts, and advise on pricing strategies
- Monitor team member productivity and motivate team to reach company goals and objectives
- Ensure compliance to the EHS plans and policies at site
- Ensure Team Member training is completed as per customer and Grainger requirements
- Ensure incidents are reported as per the customer onsite process
- Ensure team members are abiding by the best practices including housekeeping practices, inspections, completing FLHA’s - supervisors/managers are reviewing and signing off on the FLHA’s
- Ensure Life Saving Rules are communicated to all team members
- Ensure compliance of workforce with provincial regulations, codes and approved Grainger Canada operating practices.
- Monitor productivity to ensure team members are achieving operational KPI’s
- Participate in cadence of virtual and in-person meetings with customer business units to manage overall performance of the program
- Work directly with customer on requirements within respective area
- Engage Market and Program Manager for support on larger initiatives with customer
- Work with GCAN Manufacturer Partners to coordinate tool crib visits
- Implement KeepStock solutions and provide ongoing support for customers and SSRs
- Support Branch Manager in leading the 5S process to clean and optimize the branch.
Requirements
- Completion of post-secondary education, preferably in business management or equivalent work experience
- Knowledge of industrial and/or safety products is preferred
- Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands-on management approach
- Strong leadership qualities with good communication, customer service, and interpersonal skills
- Proven skills in time management and ability to priorities tasks within a fast-paced environment
- Proficient computer skills and aptitude
- Understanding of local customer and market dynamics and requirements would be considered an asset
- This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites.
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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