About the role

Product Engineer building Rails and React/TypeScript features for Great Question’s AI customer research platform. Owning customer problems from discovery through production and validation.

Responsibilities

Own problems end to end, from customer conversation through production and validation
Build across Rails APIs, React/TypeScript frontends, video streaming, realtime voice agents, agentic search, product analytics, and related product areas
Work directly with the founders, designer, and engineering team
Use customer interviews, transcripts, and product analytics to understand problems
Build prototypes, create technical plans, and direct AI agents to build and QA work
Evaluate AI-generated output and own whatever ships
Build usable, customer-centric products with polished UI and UX
Design scalable systems using appropriate primitives rather than bespoke solutions
Ship features rapidly to production and maintain them to assess outcomes
Engage with customer Slack channels and support queues
Within 90 days, own a product surface and become accountable for its strategy and results

Strong across the full stack, including APIs and frontend development
Experience with Rails and TypeScript, although this is not a hard requirement
Built and run production systems
Daily experience with an agentic coding harness such as Claude Code, Codex, or Cursor
Ideally shipped LLM-powered features or understands what it takes to run them in production
Experience deciding what to build and defending UX opinions
Clear writing ability
Approximately 5+ years with real ownership
Willingness to work PST hours, with flexibility
Willingness to talk to customers, read transcripts, and participate in the support queue
Comfortable with ambiguity, shifting priorities, autonomy, and accountability
Strong commitment to AI-native workflows